Customer Service Representative

2 weeks ago


Cleveland, Ohio, United States CSL Plasma Full time
Job Summary

CSL Plasma is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for ensuring the smooth operation of our plasma collection process, providing exceptional customer service to donors, and maintaining a clean and efficient work environment.

Key Responsibilities
  • Prepare the autopheresis machine for the pheresis process and monitor the donor and the process, responding to specific alarms or signals that may occur.
  • Disconnect the donor when the process is complete and maintain alertness and awareness to any reaction the donor may have during or after the process.
  • Use a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
  • Link equipment and soft goods used in the pheresis process to the appropriate donor and alert the Group Leader or Supervisor of donor flow issues.
  • Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
Requirements
  • High school diploma or equivalent required.
  • Minimum of three (3) months' work experience, preferably in a medical or health provider environment or equivalent combination of education and experience.
  • Ability to understand, remember, and apply oral and/or written instructions.
  • Ability to understand and follow basic instructions and guidelines.
  • Must be able to see and speak with customers and observe equipment operation.
Working Conditions
  • Fast-paced environment with frequent interruptions.
  • Frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens.
  • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
  • Required to work overtime and extended hours to support center operational needs.

CSL Plasma is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that reflects the diversity of our community.



  • Cleveland, Ohio, United States Veterans Canteen Service Full time

    Customer Service RoleWe are seeking a Customer Service Representative to join our team at the Veterans Canteen Service. As a Customer Service Representative, you will provide exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide customer service to our customers in a fast-paced environmentAssist...


  • Cleveland, Ohio, United States Pediatric Home Service Full time

    Job OpportunityPediatric Home Service is a leading provider of home health care services for medically complex children. We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative.Key Responsibilities:Complete patient intakes and verify insurance requirementsObtain prior authorizations and maintain...


  • Cleveland, Ohio, United States Cleveland Clinic Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at the Cleveland Clinic. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our patients and families.Key Responsibilities:Answer and process inbound calls in a timely and professional...


  • Cleveland, Ohio, United States Enterprise Full time

    Customer Experience RepresentativeAs a Customer Experience Representative at Enterprise, you will be the first point of contact for our customers. Your role will be to provide exceptional customer service by understanding and communicating rental terms and conditions, vehicle features, and other services.Key Responsibilities:Meet and greet customers in a...


  • Cleveland, Ohio, United States Westrock Full time

    Customer Service RepresentativeAt Westrock, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for:Key Responsibilities:Receiving and processing routine customer orders, inquiries, and/or customer issues related to ordersMaintaining ongoing relationships with...


  • Cleveland, Ohio, United States FASTSIGNS Full time

    Customer Service Representative at FASTSIGNSAs a Customer Service Representative at FASTSIGNS, you will be the initial contact with current customers and prospective customers. Your role will involve working with customers in various ways, including email, telephone, in-person, and at their place of business.Key Responsibilities:Build long-lasting...


  • Cleveland, Ohio, United States Stout Full time

    Job Title: Customer Service RepresentativeAt Stout, we're dedicated to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in providing top-notch support to our clients.Job Summary:We're seeking a highly skilled and empathetic individual to join our team as a Customer Service Representative. In this...


  • Cleveland, Ohio, United States Five-S Group Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Fives North American Combustion, Inc. - Headquarters.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service, responding to customer inquiries, and processing orders in a timely...


  • Cleveland, Ohio, United States Westrock Full time

    Customer Service Role at WestrockAs a Customer Service Representative at Westrock, you will be responsible for receiving and processing routine customer orders, inquiries, and issues related to orders. You will maintain ongoing relationships with multiple customers and sales staff, providing pricing, inventory availability, and production schedule...


  • Cleveland, Ohio, United States D & S CUSTOM VAN, INC. Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and...


  • Cleveland, Ohio, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeWe are seeking a customer-focused individual to join our team as a customer service representative. Key responsibilities include answering phones, taking orders, and providing exceptional customer service. Key Skills:• Excellent communication skills• Ability to work in a fast-paced environment• Strong problem-solving...


  • Cleveland, Ohio, United States Chick-fil-A Full time

    Join Our TeamCustomer Service RepresentativeWe are seeking a friendly and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience. You will work closely with our team to maintain a clean...


  • Cleveland, Ohio, United States Henrie Agency Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Henrie Agency - Symmetry Financial Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their...


  • Cleveland, Ohio, United States Circle K Full time

    Store Customer Service Representative**Job Summary:**We are seeking a highly motivated and customer-focused Store Customer Service Representative to join our team at Circle K. As a Store Customer Service Representative, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales...


  • Cleveland, Ohio, United States State Farm Insurance Full time

    Customer Service RepresentativeAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Assist customers with inquiries, complaints, and policy changes in a...


  • Cleveland, Ohio, United States Tremco Construction Products Group, Inc. Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, processing orders, and ensuring timely shipment of products.Key...


  • Cleveland, Ohio, United States Universal Energy Solutions Full time

    {"h1": "Customer Service Representative", "p": "At Universal Energy Solutions, we are committed to delivering exceptional customer service and support. As a Customer Service Representative, you will be the primary point of contact for our customers, ensuring that their needs are met and their concerns are addressed in a timely and professional manner.",...


  • Cleveland, Ohio, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC - 21154 Lorain RoadAbout the Role:We are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide...


  • Cleveland, Ohio, United States PNC Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail banking team, you will be responsible for providing exceptional customer service, processing customer transactions, and educating customers...


  • Cleveland, Ohio, United States Circle K Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...