Customer Service Representative

3 days ago


Cordova, Tennessee, United States The Auto Club Group Full time
About The Auto Club Group

The Auto Club Group is a leading provider of membership, travel, insurance, and financial services to over 14 million members across 14 states and 2 U.S. territories.

Job Summary

We are seeking a highly motivated and customer-focused Branch Customer Service Representative to join our team. As a key member of our branch team, you will be responsible for providing exceptional customer service, promoting our products and services, and contributing to the growth and success of our organization.

Key Responsibilities
  • Provide personalized service to members, responding to their inquiries and resolving issues in a timely and professional manner.
  • Promote and sell our products and services, including membership, travel, insurance, and financial services.
  • Work collaboratively with colleagues to achieve sales and customer service goals.
  • Participate in office events and activities to generate revenue and improve member awareness of our products and services.
  • Perform administrative tasks, such as processing payments, updating member information, and maintaining accurate records.
  • Respond to customer complaints and concerns, escalating issues to senior staff or management as needed.
  • Conduct outbound promotional calls to promote our products and services.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience, preferably in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Basic mathematical calculations and accuracy in handling cash and credit transactions.
  • Ability to work irregular hours, including holidays and weekends.
What We Offer
  • Competitive hourly wage of $17.00.
  • Annual bonus potential based on performance.
  • Excellent benefits package, including medical, dental, and vision insurance.
  • 401(k) match and paid time off.
  • Opportunities for professional development and career advancement.
Why Join Our Team

The Auto Club Group is committed to providing a safe and inclusive work environment. We value diversity and strive to create a workplace where everyone feels welcome and empowered to succeed. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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