Lead Receptionist

We are seeking a highly skilled and customer-focused Receptionist to join our team at CommonSail Investment Group. As a key member of our community, you will be responsible for providing exceptional service to our residents and guests, ensuring a warm and welcoming experience for all.

• Customer Service: Answer all telephone calls and properly transfer calls to the appropriate department, providing a professional and courteous service to all residents and guests.
• Resident Check-in: Conduct daily resident check-in, ensuring a smooth and efficient process for all residents.
• Communication: Answer routine telephone inquiries, respond to emails, and communicate effectively with residents, guests, and staff.
• Community Ambassador: Greet all residents and guests in a courteous and professional manner, promoting a positive and welcoming atmosphere within our community.
• Administrative Support: Assist with administrative tasks, including sorting and delivering mail, internal messages, and packages to residents and staff.
• Knowledge and Skills: Possess knowledge of resident apartments, in-house facilities, and local information, providing residents with valuable insights and recommendations.
• Emergency Procedures: Familiarize yourself with emergency call systems and procedures, ensuring a safe and secure environment for all residents and staff.

• Education: High School diploma or equivalent required.
• Experience: One to three years of related experience and/or training, or equivalent combination of education and experience.
• Skills: Excellent Microsoft Office skills, strong communication and interpersonal skills, and ability to work independently in a professional atmosphere.

This position entails standing for long periods of time and requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others, and occasional travel to different locations may be required.

CommonSail Investment Group is a leading provider of senior living communities, serving seniors and their families across multiple states. Our mission is to create exceptional experiences for our residents and their families, and we are committed to attracting and retaining top talent who share our values and passion for delivering exceptional service.