Customer Service and Sales Team Lead

4 weeks ago


New Orleans LA USA, United States Ace Hardware Full time
Job Summary

Ace Hardware is seeking a highly motivated and customer-focused Zone Lead to drive sales and provide exceptional customer service. As a Zone Lead, you will play a critical role in creating loyal customers and achieving daily sales goals.

Key Responsibilities:
  • Embody the Company's Core Values
  • Deliver Outstanding Customer Service
  • Assist Customers with Merchandise and Special Orders
  • Maintain Assigned Zone and Complete Weekly Zone Checklist
  • Rotate Zones According to the Zone Schedule
  • Execute Daily Goals and Priorities Assigned by Store Management
  • Participate in Processing New Shipments and Maintaining a Clean and Organized Receiving and Back Stock Area
  • Develop Skills and Knowledge with Guidance from Management Team
  • Assist in Training and Developing Peers
  • Participate in Daily Huddle Meetings
  • Maintain Merchandising and Store Cleanliness Standards
  • Ensure Timely and Convenient Customer Checkout Process
  • Be Aware of Shoplifting Activity and Report to Management Team
  • Participate in Ace Rewards Program and Share Benefits with Customers
  • Be Proficient in All Store Technologies
  • Lead by Example and Maintain a Positive Attitude
  • Be Flexible and Adjust to Daily Needs of the Company
  • Identify and Report Safety Issues to Management Team
  • Maintain Awareness of Promotions and Advertisements
  • Maintain Safe and Presentable Work Areas
  • Work a Schedule that Meets Customer Needs and Focuses on Productivity
  • Maintain a Strong Work Ethic and be Responsible
  • Be Punctual and Flexible
  • Be a Keeper of the Company Culture
Requirements:
  • Education: High School Diploma or GED
  • Skills and Knowledge:
    • Strong Leadership and Analytical Skills
    • Ability to Communicate Clearly and Effectively
    • Strong Problem-Solving and Organizational Skills
    • Excellent Verbal and Written Communication Skills
    • Knowledge of Retail Computer Systems
    • Ability to Work Flexible Hours, Including Evenings, Weekends, and Holidays
    • Able and Willing to Learn New Things
    • Ability to Maintain a Professional Attitude and Appearance
  • Physical Requirements:
    • Ability to Stand for Extended Periods
    • Move and Handle Boxes of Merchandise and Fixtures

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