Customer Service Team Lead

3 weeks ago


New Orleans, Louisiana, United States Whole Foods Market Full time
Job Description

At Whole Foods Market, we're seeking a highly skilled and experienced Customer Service Supervisor to join our team. As a key member of our Store Support Team, you will play a vital role in ensuring the smooth operation of our store.

Key Responsibilities:
  • Supervise and delegate tasks to Team Members to ensure efficient store operations.
  • Work with the Team Trainer to develop and implement training programs that build a high-performance team and minimize turnover.
  • Assist in the training of new Team Members, utilizing learning checklists and training materials.
  • Maintain a clean, well-stocked, and properly rotated store environment.
  • Resolve difficult customer situations in a professional and courteous manner.
  • Ensure all necessary breaks are given to Team Members.
  • Communicate team concerns to the Team Leader and Associate Team Leader.
  • Communicate attendance issues or concerns to Team Leader and Store Leadership.
  • Set and achieve the highest standards of retail execution.
  • Foster a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintain awareness of customer flows and needs, directing Team Members as necessary to satisfy and delight customers.
Requirements:
  • Extensive knowledge of Store Support team procedures and policies.
  • Ability to teach others in a positive and constructive manner.
  • Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
  • Proficiency with email, Microsoft Office, and operations-related applications.
  • 12+ months retail experience.
Working Conditions:
  • Must be able to lift 50 pounds.
  • In an 8-hour work day: standing/walking 6-8 hours.
  • Ability to work in a wet and cold environment.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.

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