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Zone Lead

2 months ago

New Orleans LA USA, United States Ace Hardware Full time
Job Summary

Ace Hardware is seeking a highly motivated and customer-focused Zone Lead to play a critical role in creating loyal customers and driving sales by providing exceptional customer service and achieving daily sales goals.

Key Responsibilities:
  • Embody the Kabelin Core Values
  • Deliver Outstanding Customer Service
    • Follow the S.A.L.E.S process and meet mystery shop standards
    • Assist customers in locating merchandise and processing special orders
  • Maintain Zone and Complete Weekly Checklist
    • Rotate Zones according to the Zone Schedule
    • Execute daily goals and priorities assigned by Store Management via Trello
  • Participate in Store Operations
    • Process new shipments and maintain a clean and organized receiving and back stock area
    • Develop skills and knowledge with guidance from Management team
  • Lead by Example
    • Assist in training and developing peers
    • Participate in daily huddle meetings
  • Maintain Store Standards
    • Ensure timely and convenient customer checkout process
    • Be aware of shoplifting activity and report to Management team
  • Participate in Company Programs
    • Participate in Ace Rewards program and share benefits with customers
    • Be proficient in all store technologies
  • Adhere to Company Policies
    • Identify and report safety issues to Management team
    • Maintain awareness of promotions and advertisements
  • Work Effectively
    • Maintain safe and presentable work areas
    • Work a schedule that meets customer needs and focuses on productivity
  • Meet Requirements
    • High School diploma or GED
    • Strong leadership and analytical skills
    • Ability to communicate clearly and effectively
    • Strong problem-solving and organizational skills
    • Excellent verbal and written communication skills
    • Knowledge of retail computer systems
    • Ability to work flexible hours, including evenings, weekends, and holidays
    • Able and willing to learn new things
    • Ability to maintain a professional attitude and appearance