Medical Assistant

1 week ago

Lansing, Michigan, United States McLaren Greater Lansing Full time
Job Summary

We are seeking a highly skilled Medical Assistant to join our team at McLaren Greater Lansing. As a Medical Assistant, you will play a vital role in providing excellent patient care and supporting our healthcare team.

Key Responsibilities
  • Provide exceptional patient care by performing various medical procedures and tests, including vital signs, procedures, and administering injections and venipuncture.
  • Offer excellent customer service by greeting patients, answering phone calls, and directing callers as needed.
  • Perform duties across all physician practices, including patient registration, scheduling appointments, collecting insurance co-pays and deductibles, insurance verification, and recording financial activity.
  • Prepare examining rooms, including turning on computer terminals and stocking rooms with supplies.
  • Organize forms for physicals and other medical procedures.
  • Work collaboratively with providers to assist in providing care to patients, including collecting patient history, preparing patients and necessary equipment for visits, and documenting interventions and patient responses.
  • Administer EKGs, PFTs, immunizations, medicines, and draw blood as directed.
  • Obtain approval for and phone in prescriptions as directed.
  • Complete lab slips and referral forms as directed.
  • Assist with routine procedures for gynecological exams, physicals, and office visits.
  • Take telephone messages from patients, return messages, and provide information to others as requested.
  • Function collaboratively with all staff to ensure continuity of care.
  • Assist and escort patients as needed to exam rooms and onto/off from exam tables.
  • Register patients in the computer upon their arrival, ensuring that all demographic and insurance information is current and accurate for appropriate claims filing.
  • Codes appropriate diagnosis and procedures based on the daily encounter form completed by the physician/provider upon the patient departure.
  • Scans, files, and processes medical records according to practice guidelines.
  • Retrieves medical records for patient visits, correspondence, telephone messages, and to meet the needs of the physician provider.
  • Prepares all patient medical records for visit per practice guidelines.
  • Collects payments to cover co-payments, deductibles, and other appropriate fees from the patient prior to their departure.
  • Schedules patient appointments, within the office and makes necessary follow-up calls and/or sends out appointment reminder cards.
  • Runs all necessary reports and completes sign-off procedures at the end of the shift.
  • Maintains current knowledge on insurance/coding information via communication with the Manager and billing office.
  • Develops and maintains knowledge regarding the billing system, scheduling, collections, etc.
  • Maintains effective verbal and nonverbal communications with staff and patients, including receiving, documenting, and delivering telephone and other verbal messages, professionally, courteously, and promptly to appropriate personnel, per practice guideline.
  • Serves as the primary information resource for all clerical aspects of office operation.
  • Organizes time and prioritizes effectively.
  • Maintains strict confidentiality related to patient information.
  • Regular and punctual attendance.
  • Adheres to infection control/safety guidelines and maintains accreditation standards.
Requirements
  • High school diploma or equivalent and six months experience as a medical assistant.
  • OR High school diploma or equivalent and completion of one of the following programs: medical assistant, emergency medical technician, nurse assistant, licensed practical nurse, or armed services medic program.
  • Preferred: Certified Medical Assistant, American Heart Association (AHA) BLS Certification, Electronic medical record experience, Experience with insurance billing procedures, One-year experience working in a medical office with multiple providers, Previous experience working in a medical office of the same specialty.

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

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