Director, Clinical Scheduling and Team Leadership

1 week ago

Seattle, Washington, United States Bristol-Myers Squibb Full time
About the Role

Bristol Myers Squibb is a leading biopharmaceutical company that transforms the lives of patients and the careers of its employees. We offer a unique opportunity for a Senior Manager to lead a high-functioning team in a challenging and meaningful role.

Key Responsibilities
  • Lead a team of Clinical Scheduling Specialists and managers in a fast-paced, high-volume environment.
  • Directly manage one people-leading manager, one individual contributor manager, and several Clinical Scheduling specialists.
  • Oversee resolution paths for escalations and events beyond the first-line responsibilities of the managers.
  • Communicate issues and resolutions with management and key internal and external stakeholders.
Accountabilities
  • Lead a team of ~10 specialists through managers.
  • Directly manage one people-leading manager, one individual contributor manager, and several Clinical Scheduling specialists.
  • Influence day-to-day clinical scheduling operations and exception management through a strong sense of leadership.
  • Oversee resolution paths for escalations and events beyond the first-line responsibilities of the managers.
  • Communicate issues and resolutions with management and key internal and external stakeholders.
  • Act as lead in conversation and coordination with internal cross-functional partners and external stakeholders to remove barriers to successful clinical scheduling.
  • Develop and maintain overall customer service and trial monitoring strategies in line with departmental strategic initiatives.
  • Plan and facilitate functional team managerial meetings; support coverage of biweekly check-ins as required.
  • Accountable for team performance and regional Key Performance Indicators (KPIs).
  • Accountable for implementation of process improvement projects at the departmental level, or cross-functionally with regional partners.
  • Hire and/or develop direct and indirect reports.
  • Maintain a positive, inclusive, and professional team atmosphere.
  • Manage given resources and identify resource needs including allocated project budgets and ongoing headcount determinations.
  • Ensure direct reports and their teams are properly trained and are aligned with SCLT strategy.
  • Analyze trends and develop action plans from feedback, operational metrics, and KPIs.
  • Provide input for, set, and manage team goals aligned with SCLT strategy.
  • Plan and facilitate (on rotation) Global SCLT meetings for Managers and Senior Managers.
  • Provide weekly updates on team projects and goals to regional heads.
  • Manage relationships with regional partners as assigned.
  • Act as Subject Matter Expert on regional & global projects as assigned.
Requirements
  • Bachelor's degree or equivalent work experience.
  • 8+ years of work experience in scheduling, planning, operations, and/or account management.
  • 4+ years managing direct reports, direct or indirect management of multiple teams is preferred.
  • Experience working in APEX, Salesforce CRM, Oracle, SAP, and/or other comparable planning/scheduling/execution systems is preferred.
  • Experience working in a regulated environment (cGMP/FDA) is required.
  • Must have strong proficiency with Office 365 software, especially Outlook, Excel, PowerPoint, and Word.
What We Offer
  • A competitive salary range of $127,000 - $159,000, plus incentive cash and stock opportunities (based on eligibility).
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
  • The opportunity to work with a talented team of professionals in a dynamic and fast-paced environment.
  • The chance to grow and develop your skills and career in a company that values innovation and excellence.

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