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Packsize Resident Service Engineer

2 months ago

Baltimore, Maryland, United States Packsize, LLC Full time
Job Title: Resident Service Engineer

We are seeking a highly skilled and experienced Resident Service Engineer to join our team at Packsize, LLC. As a key member of our customer support team, you will be responsible for installing, configuring, and maintaining Packsize equipment solutions onsite at our customers' facilities.

About the Role

The Resident Service Engineer will be a creative problem solver with the ability to identify, analyze, maintain, and repair complex mechanical equipment. You will also be responsible for answering difficult customer questions about product features and delivering customer training on product capabilities and general maintenance.

Key Responsibilities
  • Scheduling tasks at customer job sites
  • Troubleshooting issues using technical drawings and documentation
  • Working cross-functionally with R&D, Software, and Quality Engineering teams
  • Performing routine maintenance and emergency services as needed
  • Continuous learning, including customer operational processes, packaging designs, and technical specifications
  • Installation of Packsize solutions and training others to use and maintain it
  • Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, and writing detailed technical reports
  • Responsively and productively communicating information and ideas with Packsize and customer personnel
  • Adhering to all Packsize and customer safety requirements and protocols
Requirements
  • Customer service focus
  • Knowledge of Windows platforms
  • Knowledge of and effective use of hand tools
  • Knowledge of mechanical platforms
  • Ability to work independently with little or no direct supervision
  • Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful but not required
  • Associates Degree, Vocational Training, or equivalent experience
  • Bachelor's Degree in a related area preferred
Working Environment and Physical Demands

The following are representative of the typical working environment and physical demands of this position:

  • Communicating with others to exchange information
  • Working within a production facility, warehouse, or manufacturing environment
  • Moving yourself in different positions to accomplish tasks in various environments
  • Conveying yourself great distances within and around various work sites and from one work site to another
  • Remaining in a stationary position, often standing for prolonged periods
  • Working in a noisy environment at various temperatures
  • Moving objects weighing up to 50 lbs
  • Ascending and descending ladders, stairs, scaffolding, ramps, steps, stools, and the like
  • Performing tasks that require bending, stretching, pushing, pulling, carrying, and reaching
Travel Requirements
  • All work is performed at customer facilities
  • Available on-call
  • Overnight travel may be required for initial and periodic training
  • Ability to travel by vehicle or airplane, domestically
Benefits

Packsize offers a competitive benefits package, including Paid Time-off, Paid Parental Leave, Health Insurance, Short and Term/Long Term Disability, Life Insurance, and 401(k) matching.

The salary range for this role is $70,000 USD - $75,000 USD, however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.