Automotive Service Consultant

1 month ago


Salisbury, North Carolina, United States Cloninger Automotive Group Full time
{"Job Title": "Service Advisor", "Job Description": "Service Advisor

We are seeking a skilled Service Advisor to act as a liaison between our customers and our Service Technicians at Cloninger Automotive Group. As a Service Advisor, you will be responsible for greeting customers, listening to their needs, and scheduling appointments as needed. Your expertise will help our Service Technicians provide excellent service to our customers.

Key Responsibilities:
  • Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
  • Provide customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car
  • Manage and oversee the dealership's workflow and schedule
  • Call customers to advise them about service changes or car pick-up times
  • Maintain positive customer relationships to ensure repeat business
Requirements and Skills:
  • Proven work experience as a Service Advisor or similar role
  • A strong understanding of automotive technology and the automotive industry
  • Proficiency with industry-specific software (Reynolds and Reynolds desired but not required)
  • Excellent customer service, interpersonal, and communication expertise
  • Strong organizational, decision-making, and problem-solving skills
"}

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