Eastern Region Service Manager
1 month ago
Drive energy transformation by leading the FleetCare Service team in the Eastern Region. Collaborate with customers to solve problems and develop strong product knowledge. Direct all activities of field service personnel, including warranty repairs and service work. Develop quotes for critical repairs and cultivate authorized service providers to expand the service network.
Key Responsibilities:
- Oversee FleetCare Service P&L, customer and supplier interactions, personnel management, and safety.
- Work directly with customers to solve problems and be available for critical issues and emergency situations.
- Develop service contracts and agreements with 3rd party authorized service providers and customers.
- Supervise service and warranty work in the Eastern United States and Canada.
- Approve purchase orders and other documentation requiring management approval to support FleetCare Service budget.
- Ensure company policies, work rules, safety, and processes are adhered to by all HTS personnel.
- Lead field service technicians to ensure customer repairs are handled in a timely manner.
Requirements:
- Associates Degree in Automotive Technology or equivalent field experience.
- More than 5 years of hands-on technical/troubleshooting experience.
- 3-5 years of prior managerial/supervisory experience required.
- Working knowledge of high-pressure equipment, hazards, and protocols preferred.
Preferred Qualifications:
- CNG product knowledge preferred.
- Proficiency in communication both internally and with customers required.
- Experience working in a manufacturing or industrial business work setting is preferred.
- Working with an ISO 9001 Quality Management System is preferred.
Technical Proficiency:
- Intermediate knowledge of MS Excel, Word, and PowerPoint required; advance level preferred.
- Intermediate knowledge of MS Outlook, SharePoint/One-Drive, and scheduling functionality required.
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