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Receptionist

1 month ago

Universal City, Texas, United States PDS Health Full time
Job Title: Receptionist

We are seeking a highly skilled and organized Receptionist to join our team at PDS Health. As a Receptionist, you will be the first point of contact for patients and guests, providing a warm and welcoming experience.

Key Responsibilities:
  • Model company culture and values, ensuring a positive and professional environment.
  • Support the Patient Experience process by helping patients navigate the office and ensuring their comfort during their visit.
  • Schedule appointments efficiently, ensuring each healthcare provider has a smooth and productive day.
  • Interact and communicate with patients and guests in the reception area, providing exceptional customer service.
  • Answer telephones in a timely manner, handling calls with efficiency and thoroughness.
  • Ensure all tasks on the front office checklist are completed daily, maintaining a high level of organization and attention to detail.
  • Post payments to patient accounts in accordance with company policies, ensuring accurate and up-to-date records.
  • Subject Matter Expert in practice management system, ensuring patient registration, e-check in, and account information are accurate and up-to-date.
  • Be efficient in patient check-in, obtaining necessary consents and promptly notifying the back-office team.
  • Confirm patient appointments in accordance with office confirmation policies, ensuring timely communication.
  • Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner.
  • Participate in daily morning huddles, monthly team meetings, and other required meetings, demonstrating a commitment to teamwork and communication.
  • Understand business imperatives and how the role directly impacts metrics, making informed decisions to drive success.
  • Demonstrate stewardship of the PDS Health Brand, making decisions consistent with the company's framework.
  • Become knowledgeable and support clinicians on patient education regarding the Mouth-Body Connection.
  • Maintain an appropriate professional appearance and demeanor, addressing others professionally and respectfully.
  • Ensure compliance with company policies, as well as state, federal, and other regulatory bodies.
Qualifications:
  • High School Diploma or general education degree (GED).
Preferred Qualifications:
  • Prior coursework or on-the-job training in dentistry, insurance, or business.
Knowledge, Skills, and Abilities:
  • Knowledge of office practices, technology applications, and patient insurances.
  • Results-oriented, with a focus on achieving goals and meeting commitments.
  • Patient advocate, with a flexible and adaptive approach to ensuring patient satisfaction.
  • Process-focused operator, with a detailed and organized approach to managing tasks and data.
  • Financial acumen, with an understanding of profit drivers and the ability to manage metrics.
  • Influencer, with excellent communication and interpersonal skills.
  • Self-motivated and reliable, with the ability to work independently and as part of a team.
  • Excellent interpersonal, oral, and written communication skills.
  • Ability to handle and maintain extreme confidentiality with patient records.
  • Organized and detail-oriented, with the ability to work in a fast-paced environment.
Benefits:
  • Medical, dental, and vision insurance.
  • Paid time off.
  • Tuition reimbursement.
  • 401K.
  • Paid time to volunteer in your local community.

PDS Health is an Equal Opportunity Employer, celebrating diversity and united in our mission to create healthier and happier team members.