Receptionist
7 days ago
We are seeking a highly skilled and organized Receptionist to join our team at PDS Health. As a Receptionist, you will be the first point of contact for patients and guests, providing a warm and welcoming experience.
Key Responsibilities:- Model company culture and values, ensuring a positive and professional environment.
- Support the Patient Experience process by helping patients navigate the office and ensuring their comfort during their visit.
- Schedule appointments efficiently, ensuring each healthcare provider has a smooth and productive day.
- Interact and communicate with patients and guests in the reception area, providing exceptional customer service.
- Answer telephones in a timely manner, handling calls with efficiency and thoroughness.
- Ensure all tasks on the front office checklist are completed daily, maintaining a high level of organization and attention to detail.
- Post payments to patient accounts in accordance with company policies, ensuring accurate and up-to-date records.
- Subject Matter Expert in practice management system, ensuring patient registration, e-check in, and account information are accurate and up-to-date.
- Be efficient in patient check-in, obtaining necessary consents and promptly notifying the back-office team.
- Confirm patient appointments in accordance with office confirmation policies, ensuring timely communication.
- Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner.
- Participate in daily morning huddles, monthly team meetings, and other required meetings, demonstrating a commitment to teamwork and communication.
- Understand business imperatives and how the role directly impacts metrics, making informed decisions to drive success.
- Demonstrate stewardship of the PDS Health Brand, making decisions consistent with the company's framework.
- Become knowledgeable and support clinicians on patient education regarding the Mouth-Body Connection.
- Maintain an appropriate professional appearance and demeanor, addressing others professionally and respectfully.
- Ensure compliance with company policies, as well as state, federal, and other regulatory bodies.
- High School Diploma or general education degree (GED).
- Prior coursework or on-the-job training in dentistry, insurance, or business.
- Knowledge of office practices, technology applications, and patient insurances.
- Results-oriented, with a focus on achieving goals and meeting commitments.
- Patient advocate, with a flexible and adaptive approach to ensuring patient satisfaction.
- Process-focused operator, with a detailed and organized approach to managing tasks and data.
- Financial acumen, with an understanding of profit drivers and the ability to manage metrics.
- Influencer, with excellent communication and interpersonal skills.
- Self-motivated and reliable, with the ability to work independently and as part of a team.
- Excellent interpersonal, oral, and written communication skills.
- Ability to handle and maintain extreme confidentiality with patient records.
- Organized and detail-oriented, with the ability to work in a fast-paced environment.
- Medical, dental, and vision insurance.
- Paid time off.
- Tuition reimbursement.
- 401K.
- Paid time to volunteer in your local community.
PDS Health is an Equal Opportunity Employer, celebrating diversity and united in our mission to create healthier and happier team members.
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