Receptionist
2 days ago
We are seeking a highly skilled and organized Receptionist to join our team at PDS Health. As a Receptionist, you will play a vital role in ensuring a seamless patient experience from the moment they arrive at our office.
Key Responsibilities:- Model Company Culture: Demonstrate a warm and approachable demeanor to create a positive impression on patients and guests.
- Support Patient Experience: Help patients feel comfortable during their visit by ensuring they are informed and supported throughout the process.
- Schedule Appointments: Coordinate appointments to ensure a smooth and productive day for healthcare providers.
- Communicate Effectively: Interact with patients and guests in a friendly and professional manner, responding to their needs and concerns.
- Manage Front Office Tasks: Complete daily tasks on the front office checklist, including posting payments and maintaining accurate patient records.
- Subject Matter Expert: Develop expertise in our practice management system, ensuring patient registration, e-check in, and account information are accurate and up-to-date.
- Confirm Appointments: Verify patient appointments in accordance with office confirmation policies or a minimum of 2 days in advance.
- Resolve Patient Messages: Respond to patient messages received from the Contact Center in a timely manner.
- Participate in Team Meetings: Engage in daily morning huddles, monthly team meetings, and other required meetings to stay informed and contribute to team discussions.
- Education: High School Diploma or equivalent.
- Coursework or Training: Prior education or training in dentistry, insurance, or business.
- Office Practices: Knowledge of office procedures, technology applications, and patient insurances.
- Results-Oriented: Ability to set realistic goals, meet commitments, and prioritize tasks to achieve results.
- Patient Advocate: Flexibility, adaptability, empathy, and a passion for creating a positive patient experience.
- Process Focused Operator: Data-driven decision-making, attention to detail, and proficiency in computer systems.
- Financial Acumen: Understanding of profit drivers, metrics, and local market drivers.
- Influencer: Active listening, observation, and creation of win-win solutions.
- Self-Motivated: Ability to work independently and as part of a team, managing tasks and time effectively.
- Excellent Communication: Interpersonal, oral, and written communication skills.
- Confidentiality: Ability to maintain extreme confidentiality with patient records.
- Organizational Skills: Ability to work in a fast-paced environment, maintaining organization and attention to detail.
- Medical, Dental, and Vision Insurance: Comprehensive coverage for you and your family.
- Paid Time Off: Enjoy paid vacation time to recharge and relax.
- Tuition Reimbursement: Pursue further education and career development with our support.
- 401K: Plan for your future with our retirement savings plan.
- Paid Time to Volunteer: Give back to your community with our paid volunteer time off.
PDS Health is an Equal Opportunity Employer, celebrating diversity and committed to creating a healthier and happier team.
Salary: $14.00-$19.50 / Hourly
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