Senior Technical Support Manager

7 days ago


Waukesha, Wisconsin, United States Novatech Full time
Job Description

We are looking for a Senior Technical Support Manager to lead our technical services team. This role involves overseeing and managing field service operations, providing technical support, and promoting a positive work environment.

The ideal candidate will have a strong background in servicing copiers and printers, as well as previous management experience. They should possess excellent leadership skills, strong organizational abilities, and a focus on teamwork, customer service, and positivity.

Responsibilities:

  1. Oversee and manage field service operations to ensure exceptional customer service.
  2. Provide technical support to field service technicians.
  3. Develop and implement processes to improve efficiency and productivity.
  4. Manage and maintain digital files on all technicians, including performance records.
  5. Analyze and review daily/weekly service reporting, including parts usage, mileage reporting, and response time.
  6. Perform audits and monitor technician time on calls.
  7. Recommend cost savings opportunities and implement process improvements.

About You:

  • At least 5 years of experience in servicing copiers and printers.
  • Previous management experience preferred.
  • Strong organizational skills and attention to detail.
  • Excellent leadership skills and ability to motivate a team.

About Us:

  • $65,000 - $85,000 per year (base salary) + quarterly incentives.
  • Medical, dental, vision, and supplemental insurance options.
  • 401(k) with employer contributions.
  • Paid Time Off benefits including paid maternity and paternity leave.
  • Partial Gym reimbursement.
  • Great company culture.
  • Ongoing professional development.

We value diversity, equity, and inclusion at Novatech and offer equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.



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