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Counter Parts Consultant

2 months ago

North Haven, Connecticut, United States The Pete Store Full time

Position Overview:

The Pete Store has evolved from a single outlet in 2001 to one of the most prominent and esteemed truck dealerships globally. Our key to success is straightforward: we prioritize hiring, training, and supporting exceptional individuals above all else, including our clients. At The Pete Store, our employees are our top priority, as we believe that by taking care of our team, they will, in turn, provide outstanding service to our customers.

If you seek an environment where you are appreciated, supported, and can contribute to something truly remarkable, your search ends here. Let’s embark on this journey together.

Benefits:

  • Affordable employee health insurance (medical, dental, vision)
  • 401K plan with company matching
  • Paid holidays and vacation time
  • Employer-sponsored training for technicians

Key Responsibilities:

As a Parts Sales Associate, you will assist all customers and technicians by fulfilling their parts requirements while delivering exceptional customer service.

Essential Duties:

  • Assist all customers (both retail and shop) in selecting necessary parts in a friendly, professional, and efficient manner.
  • Manage incoming and outgoing phone communications.
  • Support outside sales personnel with technical, inventory, and pricing details.
  • Identify and document lost sales opportunities to maintain high inventory performance.
  • Consistently follow up on outstanding back orders and aging will-call items.
  • Process payments from retail customers or obtain credit authorizations.
  • Coordinate with delivery personnel for daily pickups and deliveries.

Additional Duties:

  • Review body shop estimates to ensure the accuracy of ordered parts and pricing alignment.
  • Pull and prepare orders from stock for local delivery and outside sales staff.
  • Restock incorrect or returned parts as necessary.
  • Notify the parts manager of out-of-stock items or shop materials requiring immediate attention.
  • Source, shop for, and order emergency non-stock items from local suppliers.
  • Communicate the status of special order items to all customers and service departments.
  • Prepare orders for service and body shops, ensuring all parts are tagged with customer names and job numbers.
  • Ensure that local special order parts are returned to vendors if not collected by customers.
  • Ensure all internal requests for parts are billed on service repair orders.
  • Confirm that all charge sales are signed by the customer.
  • Ensure that all customers receive their copy of the invoice.
  • Issue credits for returned parts, ensuring the original invoice or its number is available for verification.
  • Maintain organized records of all repair orders, invoices, insurance estimates, and special order parts.
  • Ensure the showroom and display area are fully stocked, clean, and orderly.
  • Keep front and rear counter areas clean and free of clutter.
  • Clean computer terminals and printers daily.
  • Maintain current training levels from all available resources.
  • Exhibit a professional appearance.
  • Solicit assigned accounts via phone.
  • Perform other duties as assigned by management.

Qualifications:

To excel in this role, an individual must be capable of performing each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

VALID DRIVER'S LICENSE REQUIRED

All applicants who accept employment will be required to complete a pre-employment drug/background/MVR screening.

The Pete Store is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, compensated, promoted, and if necessary, disciplined without regard to sex, race, religion, age, national origin, color, disability, veteran status, or any other classification protected by federal, state, or local law.

Employees holding a CDL license are classified in a safety-sensitive position as defined by the United States Department of Transportation drug and alcohol testing regulations. As a safety-sensitive classification, you will be subject to drug and alcohol testing, including random testing.