Customer Service Specialist

20 hours ago


Blue Springs, Missouri, United States Westlake Hardware Full time

We are seeking a Customer Service Specialist to join our team at Westlake Ace Hardware. As a Customer Service Specialist, you will be responsible for providing an exceptional shopping experience for our customers by answering their questions, resolving issues, and making product recommendations.

About Us

Westlake Ace Hardware is a leading hardware retailer in the United States, with a commitment to Service, Passion, Respect, Integrity, Teamwork, and Excellence. Our company values drive our actions and decisions every day.

Job Description

The Customer Service Specialist will work closely with other team members to achieve sales goals and objectives. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. The ideal candidate will possess a passion for helping others and a commitment to delivering exceptional customer service.

Key Responsibilities:
  • Customer Service: Respond promptly to customer inquiries, provide product recommendations, and resolve customer complaints in a professional and courteous manner.
  • Store Operations: Maintain a clean and organized store environment, including the sales floor, stock room, and outdoor merchandise area.
Requirements:
  • High School or GED equivalent.
  • Previous retail experience preferred.
  • Ability to lift up to 25 pounds and stand for long periods.
Salary:

We offer a competitive hourly rate of $12.35-$13.00 per hour, with opportunities for advancement and professional growth.



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