Customer Support Specialist for Last-Mile Delivery Operations

5 days ago


Blue Springs, Missouri, United States Amazon Full time

Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments with diverse challenges?

We are seeking a skilled Customer Support Specialist to join our team at Amazon's last-mile delivery warehouses. As a key member of our logistics operations, you will be responsible for ensuring seamless communication between customers, warehouse associates, delivery partners, and our teams.

This is a full-time position that requires a strong ability to multitask, work independently, and prioritize tasks effectively. You will be the first point of contact for customers who need assistance with their deliveries, and your role will play a critical part in building trust and loyalty with our customers.

About the Role

  • Provide real-time support to customers via phone, email, and in-person interactions
  • Empathize with and prioritize customer needs to ensure timely resolutions
  • Uphold company values and maintain the highest standards of customer service
  • Work closely with warehouse associates, delivery partners, and other teams to resolve issues efficiently
  • Perform tasks such as resolving delivery-related issues, communicating with customers about package updates, and responding to customer inquiries

About the Team

Our mission is to be Earth's most customer-centric company, and we're committed to empowering our people to deliver exceptional customer experiences. As a member of our Customer Service team, you'll have the opportunity to work with talented individuals who share your passion for customer support.

Basic Qualifications

  • High School diploma or equivalent
  • Previous experience in customer service or a related field
  • Strong communication and problem-solving skills
  • Familiarity with Windows Operating Systems and Microsoft Outlook

Preferred Qualifications

  • Bachelor's degree or equivalent work-related experience
  • Proficiency in verbal and written communication skills
  • Experience working in a fast-paced environment with multiple priorities

We offer a competitive salary range of $40,000 - $60,000 per year, depending on location and experience. If you're looking for a challenging and rewarding role where you can make a real impact on customer satisfaction, apply now



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