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Client Support Specialist
2 months ago
Universal Energy Solutions is a reputable organization in the energy sector, dedicated to offering eco-friendly energy alternatives.
Position Summary
We are in search of a committed and customer-focused Client Support Specialist to enhance our operations.
Role Overview
As a Client Support Specialist, you will serve as the main liaison for our esteemed clientele, ensuring their requirements are fulfilled and delivering outstanding assistance.
Key Responsibilities
- Address customer inquiries and furnish details regarding our products, services, and billing in a sales context.
- Maintain precise and comprehensive records of customer interactions.
- Collaborate with various departments to guarantee swift and effective resolution of customer concerns.
- Stay informed about our offerings, services, and market trends.
- Comply with company policies and procedures consistently.
Qualifications
- Exceptional communication and interpersonal abilities.
- Strong analytical skills and the capacity to think critically.
- Proficient in managing challenging customer interactions with professionalism and understanding.
- Familiarity with customer service software and MS Office tools.
- Knowledge of the energy sector is advantageous.
- Ability to juggle multiple tasks in a dynamic environment.
- Flexibility to work varied hours, including evenings and weekends.
- High school diploma or equivalent is required.
- Residing in proximity to the operational area is preferred.
Benefits
- Opportunities for rapid career advancement.
- Comprehensive professional training programs.
