Client Support Specialist, Enterprise Solutions

1 month ago


New York, New York, United States Yext Full time
Unlock the Power of AI Search with Yext

Join our team as a Client Support Specialist, White Glove Services, and become an expert in delivering exceptional customer experiences with our cutting-edge AI Search platform.

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Client Support Specialist, White Glove Services. As a key member of our support team, you will be responsible for providing top-notch support to our clients, ensuring their digital presence is optimized and their customers have a seamless experience.

Key Responsibilities
  • Provide expert-level support to clients, troubleshooting platform and client-specific inquiries via phone and email
  • Develop and maintain inbound queue management strategies to ensure adherence to SLA
  • Collaborate with cross-functional teams to deliver full 360-support and surface trends that enhance the end-user experience
  • Specialize in client and industry knowledge to become a Client/Industry Subject Matter Expert
  • Meet or exceed quarterly targets, including Quality Assurance (QA), Customer Satisfaction (CSAT), and productivity
Requirements
  • BA/BS degree or similar college-level education
  • Interest in pursuing a career in Customer Success within the SAAS space
  • Customer-facing experience desired (retail, hospitality, online support, etc.)
  • Ability to think creatively, analyze, and understand complex and abstract ideas
  • Outstanding and effective interpersonal skills
  • Excellent written and verbal communication skills
  • Strong computer skills, including typing skills, and ability to adapt quickly to new programs
About Yext

Yext (NYSE: YEXT) is building the next big thing in AI search, and the next big thing is answers. With the explosion of information and data online, search has never been more important. However, while the world of consumer search has innovated over time, enterprise search has not. In fact, the majority of enterprise search is powered by outdated keyword technology that only scans for keywords and delivers a list of hyperlinks rather than actually answering questions. Yext, the AI Search Company, offers a modern, AI-powered Answers Platform that understands natural language so that when people ask questions about a business online they get direct answers not links.

We are committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental, and/or familial status, past, current, or prospective service in the uniformed services, or any characteristic protected under applicable law.



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