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Overnight Client Support Specialist

2 months ago

Sacramento, California, United States First Step Communities Full time
Job Overview

Salary: $19.00 - $20.00

Why Choose First Step Communities?

Working with First Step Communities provides more than just employment; it offers a fulfilling career path that allows you to:

Make a Significant Impact: Address the pressing issue of homelessness within the community. By becoming part of our organization, you will play a crucial role in effecting positive change in the lives of our clients and witness the results of your contributions directly.

Find Purpose and Connection: Utilizing your skills and passions for a meaningful cause is immensely gratifying. You will engage with individuals who share your values and discover a deeper sense of purpose beyond your everyday tasks.

Broaden Your Professional Network: Our organization is enriched by a dynamic network of dedicated individuals and partner entities. By becoming part of our community, you will enhance your client-focused connections, paving the way for new opportunities and collaborations.

Strengthen Your Community: Local non-profit organizations are essential to building robust communities. By contributing to our mission, you will help create a more vibrant, inclusive, and resilient environment for all.

Embarking on a career with us is an investment in your personal growth, your community, and a cause you are passionate about. Discover the potential to make a difference in our community through a career at First Step Communities.

Position Title:

Client Support Associate (CSA)

Program Overview:

The Grove is a designated space for transitional-aged youth (TAY) experiencing homelessness in the Sacramento area. As part of a dedicated team, CSAs will oversee and guide clients throughout the facility. Responsibilities include maintaining safety protocols around the clock and resolving conflicts as they arise. CSAs aim to establish trust and rapport with clients to assist them in accessing necessary resources and services to break the cycle of homelessness.

Key Responsibilities:

Specific duties may vary depending on location and shift. Additional responsibilities may be assigned as needed:

  • Supervise and assist all clients entering and exiting the facility, ensuring security checks to prevent the presence of weapons and illegal substances.
  • Guide new clients in understanding program rules and regulations.
  • Facilitate client activities while on campus.
  • Maintain safety oversight day and night, leading conflict resolution when necessary.
  • Provide assistance to guests as required.
  • Report any observed or suspected abuse or neglect of vulnerable individuals to management.
  • Support clients in retrieving stored belongings and managing their exit from the facility as needed.
  • Distribute meals to clients on-site.
  • Handle donations received from the public, including processing and storage.
  • Perform cleaning and maintenance tasks, including sanitizing common areas, showers, and living spaces.
  • Demonstrate regular and predictable attendance.
  • Document daily activities and incidents clearly and legibly.
  • Conduct campus and client activity monitoring as assigned.
  • Foster effective working relationships with colleagues.
  • Adapt to outdoor work in varying weather conditions.
  • Navigate uneven terrain as necessary.
Benefits:
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Work Schedule:
  • 8-hour swing shift (12am to 8:30am)
  • Graveyard shift
  • Holidays
  • Weekends as required
License/Certification:
  • Driver's License or Government ID (Required)
Work Location:

In-person