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Bilingual Client Support Specialist

2 months ago

Phoenix, Arizona, United States Hire Resolutions Full time

Hire Resolutions is in search of a Bilingual Client Support Specialist who possesses outstanding data management capabilities. The perfect candidate enjoys engaging with individuals and takes initiative in resolving challenges. This role is essential in delivering the utmost level of professional support to clients, board members, and internal stakeholders.

Key Responsibilities

  • Engage with clients through various communication channels, including phone, email, and chat, ensuring they are directed to the appropriate department for optimal assistance.
  • Offer informed responses to general inquiries.
  • Collaborate with internal teams to fulfill client requirements.
  • Perform data entry across multiple platforms and assist in drafting standard correspondence.
  • Oversee general communications to ensure they reach the designated departments.

Required Qualifications

  • A minimum of 1 - 3 years of pertinent experience in an office environment.
  • Exceptional phone manners along with strong verbal, written, and interpersonal communication skills.
  • Fluency in both Spanish and English is mandatory.
  • Capability to manage multiple tasks, organize effectively, and prioritize responsibilities.