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Network Operations Specialist

2 months ago

Stamford, Connecticut, United States Cynet Systems Full time
Job Summary

We are seeking a highly skilled Network Operations Analyst to join our team at Cynet Systems. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our network systems and applications.

Key Responsibilities:

  • Monitor and analyze network performance to identify and resolve issues in a timely manner.
  • Develop and implement run-book procedures to streamline network operations and improve efficiency.
  • Process routine change requests and work orders to ensure minimal disruption to network services.
  • Collaborate with cross-functional teams to resolve complex technical issues and improve overall network performance.
  • Develop and distribute updates on network outages and maintenance activities to stakeholders.
  • Manage technical conference bridges and update incident and problem management tickets as needed.

Requirements:

  • Bachelor's degree in Information Technology or related field, or equivalent work experience.
  • Intermediate knowledge of network protocols, software applications, and operating support systems.
  • Current Networking Certification; ITIL Certification.
  • Minimum of 2 years of experience in telecommunication, internet, or network operation center environments.
  • Previous experience working in ticket management systems and applications, monitoring network devices and software operating systems.
  • Ability to use different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner.
  • Able to support shift schedules as required to meet business needs.