Customer Service Representative

4 weeks ago


Livermore, California, United States YE California Full time
Job Overview:

As a Customer Service Specialist at YE California, you will play a vital role in converting clients into tailored programs. Your primary objective will be to engage with customers, initiate meaningful conversations, and set up appointments that lead to successful sales opportunities.

Key Responsibilities:

Appointment Setting:
Schedule meetings or product demonstrations for the sales team with qualified prospects, ensuring a seamless and efficient process.

Research and Outreach:
Conduct thorough research on target accounts and prospects to tailor outreach efforts and enhance engagement, utilizing your excellent communication and interpersonal skills.

Pipeline Management:
Maintain and update lead information in our CRM system, tracking progress and ensuring a steady flow of opportunities, with a focus on accuracy and attention to detail.

Collaboration and Reporting:
Work closely with sales and marketing teams to align strategies and share insights to improve lead generation tactics, providing regular updates and reports on lead generation activities, conversion rates, and overall performance.

Qualifications:

Requirements:
Excellent communication and interpersonal skills, with the ability to build rapport and engage with clients, as well as familiarity with CRM systems, Virtual Platforms, and Microsoft Office.

What We Offer:

Growth Opportunities:
Clear career progression paths and professional development opportunities, allowing you to grow and advance in your career.

Culture:
A collaborative and inclusive work environment with a focus on innovation and employee well-being, where you can thrive and make a meaningful contribution.

Tiered Compensation:
Three available work schedules that allow flexibility to work from home, ensuring a healthy work-life balance.

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