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Senior Systems Administrator

2 months ago

San Francisco, California, United States Jobot Full time
About Jobot

Jobot is a leading financial institution with a strong presence in the industry. We are committed to delivering exceptional service and innovative solutions to our clients.

Job Summary

We are seeking a highly skilled and experienced Senior Systems Administrator to join our team. The successful candidate will be responsible for overseeing the security, installation, configuration, maintenance, integrity, and troubleshooting of hardware, software, and network systems throughout the organization.

Key Responsibilities
  • Manage and maintain the organization's computer systems, servers, network devices, firewalls, and storage infrastructure
  • Implement and maintain robust security measures to safeguard the organization's systems, data, and networks against unauthorized access, cyber threats, and vulnerabilities
  • Monitor performance of local area network (LAN), wide area network (WAN), network security, internet connectivity, servers, software, and hardware
  • Install, configure, modify, troubleshoot, and/or manage Windows 2016/2022-based servers, including setup and configuration of Active Directory, Group Policy, Server Monitoring, Services, Replication, Trust Relationships, Certificates, Permissions, and other applications related to or embedded inside the Windows Server operating system
  • Ensure the smooth deployment of new applications, systems, and network devices
  • Set up, configure, troubleshoot, and/or manage multi-OU Windows-based network LAN/WAN, including utilization of Avamar Server Backup, monitoring network and server performance, and other troubleshooting and management tools
  • Set and modify file server security and permissions, create secure file shares, manage file server capacity, deploy network printers, troubleshoot connectivity errors between servers and workstations
  • Maintain monitoring solutions, verify the integrity and availability of all computing resources, systems, and key processes, review system and application logs, and verify completion of scheduled tasks such as backups
  • Develop and implement IT policies and procedures
  • Develop, maintain, and update documentation of IT systems, configurations, processes, and procedures, including preparing reports on system performance, incidents, and upgrades, and providing insights and recommendations for improvement
  • Work with and manage third-party support and service vendors
  • Provide support for users, investigate and troubleshoot issues proactively, respond courteously and professionally to users' IT-related requests for assistance or questions as submitted to the ticketing system, phone calls, and walk-ins
  • Provide technical support and training to users on best practices for system usage and security protocols
  • Collaborate with other IT professionals to ensure optimal performance of the IT infrastructure
  • Apply OS patches to PCs and servers on a regular basis and upgrade administrative tools and utilities
  • Ensure all devices are properly configured with Anti-Virus software
  • Maintain operational, configuration, or other procedures in Wiki
  • Perform ongoing capacity planning, performance tuning, hardware upgrades, resource optimization, and routine reporting
  • Configure CPU, memory, and disk partitions
  • Maintain and manage VMware environment to ensure that software and hardware are maintained and up to date
  • Provide timely Service Desk support to users, follow-up, and resolution to fellow team members and support vendors, being proactive in driving resolution to completion
  • Train and mentor junior system and network administrators
  • Develop and maintain standards/procedures, security requirements, software configuration, and other application support as needed
  • Work knowledge of telephony technologies, including Cloud base PBX, voicemail, IVR, and SIP Trunks
  • Maintain system integrity and connectivity on promise/cloud PBX and integration, including Voicemail, IVR, and SIP trunks
  • Work knowledge of telecom data circuits and their integration with networking components
  • Work knowledge in routing technology, including Cisco router and routing protocols such as EIGRP, OSPF, BGP, RIP
  • Work knowledge of networking protocols and technologies, including TCP/IP, DNS, DHCP, and VPN
  • Work knowledge of switching technology, including Cisco standalone switches, switch stacks, core configurations, spanning tree protocol, and security configurations
  • Perform other related duties as required and assigned to facilitate the operations of the department
Requirements
  • Excellent communication skills in person, by phone, or through written correspondence
  • Effective interpersonal skills and ability to work with all levels of staff in a professional, approachable, and positive manner
  • Work on projects as required
  • Advanced proficiency with the Microsoft Office suite of products
  • Execute with high quality and consistency
  • Strong knowledge of Windows Server, including knowledge of DHCP, DNS, Exchange, Active Directory, and Group Policy
  • Strong knowledge of current Windows clients and Office 365 Clients
  • Experience working with Office 365 in a Hybrid environment
  • Experience with Windows and Linux operating systems
  • Experience with Virtualization technologies, such as VMware and Hyper-V
  • Experience with cloud computing platforms, such as AWS and Azure
  • Strong VMware knowledge for deploying and maintaining a virtual environment
  • Forward-thinking with high standards and appropriate professional decorum
  • Strong Time Management Skills. Ability to handle multiple tasks and changing priorities in an efficient and effective manner
  • Ability to maintain strict confidentiality
  • Ability to explain technical concepts in simple and clear business language
  • Ability to conduct thorough research; interpret and understand laws and regulations, and provide workable recommendations and solutions to problems
  • Detail-oriented, self-starter who is able to work independently
  • Maintains thorough and current knowledge of internal policies, procedures, products, and services in a Wiki and other internal systems
  • Ability to demonstrate commitment to self-improvement by taking the initiative of learning new skills, systems, and procedures as well as taking advantage of the continuous education opportunities within and outside of the Credit Union
  • Computer literate and proficient in software applications, financial analysis programs, Adobe Acrobat, online research tools, and MS Office: Word, Excel, PowerPoint, and Outlook
What We Offer
  • Excellent compensation package, including medical, dental, vision, and life insurance plans, generous PTO, 401(k) matching contributions, profit sharing, a competitive base compensation, bi-annual incentives, and tuition reimbursement
  • A dynamic and supportive work environment, with opportunities for professional growth and development
  • A collaborative and inclusive team culture, with a strong focus on teamwork and communication
  • The opportunity to work on challenging and rewarding projects, with a focus on delivering exceptional results and exceeding expectations