IT Systems Administration Manager

4 weeks ago

San Francisco, California, United States Second Avenue Realty Full time
Job Summary

The IT Systems Administration Manager is responsible for the on-premise implementation and administration of Second Avenue Realty's Information Technology systems, including desktop, server hardware, operating systems, and applications. This includes analyzing and resolving complex problems associated with server hardware, security, and server application software.

This position provides direct support for hardware/software setup, trouble ticket resolution, and helpdesk management. It also requires establishing rapport and excellent relationships with Senior Management, vendors, and carriers.

This position will act as a liaison between other Information Technology teams in affiliated companies and will be recognized as a SME in Second Avenue for IT with comprehensive knowledge and experience.

Duties and Responsibilities
  • Manage all IT projects for Second Avenue Realty and support Senior Management in approving IT decisions and expenditures for systems expansions and upgrades.
  • Advise Senior Management on IT security policies and procedures; implement standard IT policies throughout the organization.
  • Directly work on the setup of laptops, desktops, network switches, and other hardware to support the day-to-day operations of the business.
  • Implement security protocols and requisite security software; perform ongoing security assessments of systems.
  • Assist all levels of managers in the Company, providing direction and leadership on technology issues as needed/directed.
  • Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with IT managers in affiliated companies on network optimization.
  • Develop the technology architecture for Second Avenue Realty's IT systems, including hardware, software, networking, systems, and support processes and procedures.
  • Perform switch and firewall configurations; perform heat mapping of Wifi in offices.
  • Work closely with IT managers in affiliated companies to plan, develop, design, and strategize an architecture that will benefit the organization as a whole.
  • Assess new technologies and appraise Senior Management of changes that may be appropriate to the mission of the Company.
  • Maintain SME Responsibility for configuring, documenting, implementing, and troubleshooting the following software products: Microsoft Server Operating Systems and Email Systems, Storage Area Network, Backup products, Anti-Virus products, and Anti-SPAM products.
  • Manage and monitor Cisco Unified Communications Solutions, Voice Over IP, Call Manager, Voicemail, and Call Center.
  • Administer the server operating, messaging infrastructure, and storage area network; oversee daily backup of server data files, media, and offsite storage administration.
  • Foster a positive team environment and assist superiors with the direction of team dynamics.
  • Ensure confidentiality of internal and external data.
  • Perform ad-hoc projects and other duties as assigned.

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