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Eligibility Operations Specialist

2 months ago

Fremont, Nebraska, United States State of Nebraska Full time
Job Title: Eligibility Operations Worker

We are seeking individuals with a passion to help people access critical services for the role of Eligibility Operations Worker.

Job Summary:

The State of Nebraska is looking for candidates with a commitment to providing excellent customer service and the ability to work with detailed documents and processes to determine eligibility for a variety of assistance programs in our Economic Assistance or Medicaid teams.

Key Responsibilities:
  • Participate in 6-8 weeks of paid training to prepare you to determine eligibility for individuals within our Economic Assistance or Medicaid programs.
  • Review applications for assistance and verify or update financial and demographic information by electronic, phone, or in person exchanges.
  • Use call center software and phones, including automated call distribution and voice response systems.
Requirements:
  • 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field.
  • Experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, or a combination of education and experience in any of the above areas.
Preferred Qualifications:
  • Experience in the field of human services, or case management, or determining eligibility for financial assistance programs.
Benefits:

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life.

Check out all that the State of Nebraska has to offer. Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement:

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status or genetics.