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Compliance Support Associate

2 months ago

Springfield, Illinois, United States Cypress HCM Full time
About the Role

Cypress HCM is seeking a highly detail-oriented and analytical Customer Service Representative to join our team in a Sanctions Compliance Support role. As a key member of our team, you will play a critical role in ensuring the accuracy and efficiency of our case review and resolution processes.

Key Responsibilities
  • Case Review and Resolution: Accurately and efficiently review and resolve assigned cases using established policies and procedures.
  • Risk Evaluation: Review and evaluate transaction information and compare it against known risk flags.
  • Case Escalation: Escalate risky or complex cases using established guidelines.
  • Quality Control: Review identified quality errors for needed corrections and update associated cases with corrected information.
  • Productivity and Quality Metrics: Adhere to established productivity and quality metrics.
Technical Skills
  • Office Applications: Proficiency in standard office applications like Word, PowerPoint, and Outlook.
  • Analytical Skills: Ability to extract meaningful insights, identify patterns, and make informed decisions based on a limited amount of information.
  • Regulatory Research: Willingness to learn how to conduct regulatory research using available tools and resources.
Training and Support

Cypress HCM provides comprehensive training and support to ensure your success in this role. Our training schedule includes a 4-week onboarding program, during which you will learn the skills and knowledge necessary to excel in this position.

Work Schedule
  • Hybrid Position: This role is a hybrid position that requires a minimum of 2 days per week on-site in Springfield, MO.
  • Schedule: The schedule will be either Sunday-Thursday or Tuesday-Saturday from 11:00 AM-8:00 PM, with Wednesday and at least one other day worked in the office.
  • Quarterly Office Requirement: One week per quarter, everyone is required to work from the office 100%.
Compensation
  • Hourly Rate: $/hr (W2/Non-Exempt)