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Customer Success Manager

1 month ago

Saint George, Utah, United States Align Full time

h3Job Overview/h3pAlign Technologies is a rapidly growing technology provider that serves the construction industry. We are made up of individuals who share a common commitment to innovation, creativity, integrity, and delivery beyond our customers' expectations./ppAs a Customer Success Manager, you will be responsible for managing, developing, and maintaining client relationships to ensure client satisfaction and foster loyalty. Your focus areas will be maximizing current product utilization, upselling into new products to drive growth, and ensuring strong customer retention by reducing churn, renewing customers, and driving net retention through customer satisfaction and health./ppbKey Responsibilities:/b/pulliPromote the company's products to the appropriate target market within the customer base that will address customers' specific needs and problems./liliEnsure optimal Salesforce data hygiene by consistently updating accounts and contacts, enabling accurate touchpoints and engagement frequency for sustained customer interactions./liliLead the renewal process for assigned accounts, guaranteeing seamless service continuity and high client satisfaction./liliConduct outbound and inbound client engagements to generate revenue growth through expansion sales, including calls, meetings, product demonstrations, and prospecting efforts./liliFoster collaborative relationships with cross-functional teams to align strategies and deliver superior client care and support./liliCollect and analyze customer engagement data to derive actionable insights, driving tailored customer experiences and strengthening brand loyalty./liliProvide management with actionable feedback on success stories, challenges, and potential opportunities to drive business expansion./liliDevelop and nurture long-term client partnerships, positioning the company as a trusted advisor./liliUnderstand and anticipate client goals, proactively recommending product improvements, services, and upgrades to meet evolving business needs./liliIdentify and capitalize on cross-sell and upsell opportunities to support revenue growth targets./liliTrack and report on client demand, usage trends, and key account metrics to inform strategic decision-making./li/ulpbRequirements:/b/pulliDemonstrated track record of consistently delivering positive results in dynamic, high-pressure environments./liliEstablished expertise in sales, with strong account management capabilities that drive revenue growth and client satisfaction./liliExceptional communication skills, with the ability to navigate client interactions diplomatically and maintain a focus on achieving strategic objectives./liliProven analytical acumen with a results-driven approach to identifying opportunities and achieving goals./liliSelf-driven with a demonstrated ability to take initiative and meet targets independently./liliProficient in leveraging CRM systems and campaign management platforms to enhance client engagement and operational efficiency./liliHigh emotional intelligence, with strong empathy and interpersonal skills that foster lasting client relationships./liliCollaborative mindset, with the ability to work seamlessly with internal teams and external stakeholders to achieve shared goals./li/ulpbBenefits and Compensation:/b/pulliThe US base salary range for this full-time position is $54,000-$64,000 + commissions. OTE (base + commissions) for this position is up to $100,000, but top performers can exceed OTE based on performance. Candidates with 5+ years of experience in account executive sales or client success management may be considered for an expanded salary band to reflect their expertise./liliThe Align Technologies benefit program includes health, dental, and vision coverage. In addition, the company offers disability, life insurance, PTO, and a 401(k) plan./li/ul