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Sales Support Specialist

2 months ago

Warwick, Rhode Island, United States Aptiv Full time

POSITION SUMMARY

Under the guidance of the Sales Operations Manager, this role involves a range of administrative and customer service responsibilities that necessitate a comprehensive understanding of clerical practices and the principles of effective customer service.

ESSENTIAL FUNCTIONS

  • In SAP, facilitate the daily conversion of shipped packing slips into invoices, ensuring accuracy and incorporating any incurred Premium Freight costs.
  • Adhere to customer-specific protocols by sending/uploading ASN information on a daily basis.
  • Provide shipment details to customers as required.
  • Establish and maintain efficient electronic filing systems, including scanning invoices and shipping documents into digital formats.
  • Email international shipping documentation to clients and organize them into electronic folders.
  • Respond to customer requests for shipping documents, such as bills of lading, packing lists, and invoices.
  • Conduct daily updates to the Premium Freight Report.
  • Maintain the Antaya Premium Freight Report in TEAMS on a daily basis.
  • Submit all premium freight information to the Aptiv PTA system each day.
  • Convert EDI delivery schedule receipts into Excel format as necessary.
  • Regularly inventory and order office supplies and materials for internal staff as needed.
  • Handle confidential information with utmost security.
  • Comply with EMS and IATF 16949 Policies and Procedures.
  • Perform additional duties as assigned by the manager.

KNOWLEDGE, SKILLS AND ABILITIES

  • Familiarity with administrative and clerical practices and procedures.
  • Capability to manage confidential and sensitive information.
  • Proficiency in operating office technology and equipment (e.g., computer systems, calculators, telephone systems, scanners, postage meters, fax machines, copiers, etc.).
  • Ability to effectively utilize various company-related systems and databases.
  • Proficient in Microsoft Office applications.
  • Skilled in collaborating with internal and external personnel, customers, vendors, suppliers, outside agencies, and the general public.
  • Effective verbal and written communication skills.
  • Adept at multitasking and prioritizing tasks to meet deadlines.
  • Professionalism in handling inquiries and situations requiring courtesy and tact.

QUALIFICATIONS

  • High School Diploma or GED equivalent; or completion of a technical/trade school program.
  • A minimum of two (2) years of experience in office, clerical, and customer service roles is preferred.
  • Experience with SAP is advantageous.
  • Proficiency in reading, writing, and speaking English.
  • Demonstrated skills in office applications such as MS Word, Excel, and Outlook.

PHYSICAL DEMANDS

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this role, the employee must be capable of working in various physical positions, including sitting, bending, walking, and stretching. Regular communication through talking and/or hearing is required.

Frequent use of hands for handling or feeling is necessary. The employee should be able to perform physical activities such as lifting and/or moving light objects up to ten (10) pounds, with occasional lifting of items slightly over ten (10) pounds. Specific vision abilities include close vision.

WORK ENVIRONMENT

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While executing the duties of this job, the employee is exposed to noise levels typical of an office environment.

The duties outlined above are intended as examples of the various types of work that may be performed and are not an exhaustive listing of all functions and tasks associated with this position. The omission of specific duties does not exclude them from the role if the work is similar, related, or logically assigned to the position.

Privacy Notice - Active Candidates:

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.