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Night Manager

1 month ago

Chicago, Illinois, United States Virgin Hotels Chicago Full time
Job Overview

We are seeking a highly skilled and experienced Night Manager to join our team at Virgin Hotels Chicago. As a Night Manager, you will be responsible for ensuring the safety and security of our guests and staff during overnight hours, while also providing exceptional customer service and leading a team of front office staff.

Key Responsibilities:

  • Perform security walks and secure all doors according to the security MOD report
  • Support Front Desk in addressing noise complaints, guest requests, and guest complaints
  • Be knowledgeable of and ensure staff adhere to all security SOPs
  • Be knowledgeable of all hotel procedures and standards
  • Responsible for the safety and security of all guests and staff during overnight hours
  • Learn and retain complete knowledge of front office, Night Audit, Housekeeping, Engineering, F&B, KNOW program procedures and comply with all policies and procedures

Requirements:

  • Current, legal, and unrestricted ability to work in the United States
  • High school or equivalent education required
  • Minimum of two years of Front Office supervisory experience in full-service properties
  • Ability to compute accurate mathematical calculations
  • Knowledge of Microsoft office, including Excel
  • Ability to communicate in English clearly and pleasantly with guests, management/co-workers, vendors both in person, via emails and on the telephone
  • Proficient computer knowledge
  • Knowledge of legal aspects of the business as you will be responsible for sensitive legal documentation such as work-related injuries, dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Night Manager looking for a new challenge, please submit your application.