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Data Analytics Manager

2 months ago

San Francisco, California, United States Lyft Full time
About the Role

We are seeking a highly skilled Data Analytics Manager to join our team at Lyft. As a key member of our Safety & Customer Care organization, you will play a critical role in driving business decisions and improving our customers' support experience.

Key Responsibilities
  • Lead a team of talented Data Analysts to identify opportunities and design solutions for improving our customers' support experience.
  • Partner with cross-functional stakeholders to achieve business goals, including Product, Engineering, Data Science & Analytics, and Business Operations.
  • Develop frameworks and scalable processes to drive decision-making and prioritization.
  • Define the metrics used to measure the success of strategic initiatives and health of our support platform.
  • Work closely with cross-functional partners to deliver data-driven insights and actionable recommendations for continuously improving the customer support experience.
  • Monitor and diagnose KPI performance and present findings to senior leadership.
Requirements
  • Degree in a quantitative field like statistics, economics, applied math, operations research, or engineering.
  • 2+ years of leading a team of analysts or data scientists.
  • 6+ years of hands-on technical experience in a data science role or equivalent analytical role in a high growth startup.
  • Ability to translate unstructured business problems into clearly defined requirements with minimal oversight.
  • Strong problem-solving and analytical skills with the ability to transition between detailed data and high-level business problems.
  • Exceptional communication (listening, written, and oral) skills with the ability to present findings & recommendations targeted to the audience in question.
  • Strong interpersonal skills, with the ability to build relationships and trust across functions and work collaboratively.
  • Proficiency in SQL and Python with ability to independently break down large datasets and synthesize inputs from multiple sources.
What We Offer
  • Great medical, dental, and vision insurance options.
  • Mental health benefits.
  • Family building benefits.
  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off.
  • 401(k) plan to help save for your future.
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible.
  • Pre-tax commuter benefits.
  • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program.
About Lyft

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law.

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays, and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.

The expected base pay range for this position in the San Francisco area is $114,000 - $142,000. Salary ranges are dependent on a variety of factors, including qualifications, experience, and geographic location. Range is not inclusive of potential equity offering, bonus, or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.