Patient Service Coordinator

2 weeks ago

Edgewater, New Jersey, United States VillageMD Full time
About VillageMD

We're a physician-led, patient-centric network committed to simplifying healthcare and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes, and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

Job Description

The Patient Care Representative (PCR) is responsible for welcoming and providing exemplary customer service to all incoming patients at CityMD. This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person, and is responsible for all paperwork associated with patient registration.

Key Responsibilities
  • Greet and welcome patients
  • Organize and coordinate patient intake and other appointments
  • Accurately enter/update patient information in system
  • Assist patients with completion of paperwork when necessary
  • Scan, update, and file medical records
  • Answer phone calls, questions, etc. in a prompt and polite manner
  • Process medical insurance information, verify patient eligibility, and address any patient questions about insurance (liaise with Billing department as appropriate)
  • Handle cash and co-payments accurately and responsibly
  • Provide outstanding customer service to every patient
  • Inform site manager or assistant site manager of waiting room wait times, patient inquiries, etc.
Requirements
  • A High School Degree or GED
  • A happy, welcoming, and can-do attitude with patients and coworkers
  • Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office, or retail environment) preferred
  • Excellent verbal, written, and interpersonal communication skills
  • Detail-oriented and a team player
  • Computer proficiency and superior keyboarding skills (approximately 55 wpm)
  • Flexible/adaptable nature to work in a continuously evolving environment
  • Passion for helping others in a healthcare environment
  • Ability to effectively interact with physicians, patients, and other staff members
  • Bilingual language skills required or preferred based on site location
Benefits

VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages, and a 401k savings plan.

Equal Opportunity Employer

VillageMD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

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