Training and Operations Specialist

7 days ago

Birmingham, Alabama, United States Chester's International LLC Full time
Job Summary

Chester's International LLC is seeking a highly skilled and experienced Operations Services Coordinator to join our team. As a key member of our operations team, you will be responsible for supporting the training team and the Director of Operations Services by creating and managing training materials, training new stores, and managing all aspects of food service operations for tradeshows.

Key Responsibilities
  • Training Materials
    • Create, update, and maintain training materials for new and existing processes and products.
    • Manage Chester's catalog of job aids and produce new job aids as needed.
    • Script, coordinate, shoot, and edit training videos.
    • Create and edit Chester's Standard Operating Procedures.
    • Support Chester's Franchise Resource Portal and availability of training materials.
    • Support external communications by creating and editing content for our weekly email to operators.
  • New Store Opening Support
    • Train new and existing locations using Chester's New Store Opening Training Guide.
    • Complete 5-day training at new and existing stores.
    • Fulfill all new store training responsibilities.
    • Complete new store and existing store visits using Chester's Store Visit Form.
    • Partner with the Implementation Coordinator to complete store onboarding and ensure new store readiness.
    • Become a subject matter expert on Chester's equipment to assist with troubleshooting equipment.
  • Tradeshow Support
    • Coordinate and execute all aspects of tradeshow operations.
    • Register Chester's & Birdshack for tradeshows.
    • Manage on-site specs for kitchen and booth set up: electrical, permitting, inspection readiness.
    • Coordinate shipping of Chester's Tradeshow booth package.
    • Place food and receive food order and any other onsite orders and receivables.
    • Set up and manage kitchen to food safety and Chester's brand standards, ensuring food is made to specification.
    • Manage tear down, packing, and reshipping Chester's Tradeshow booth package.
  • Product Testing
    • Support all areas of the product testing process.
    • Test new products and recipes in Chester's test kitchen and in the field as needed.
    • Prepare and execute in-store customer intercept tests.
    • Execute long-term operational tests on new products and present operator feedback.
    • Create new training job aids and videos as needed to support product testing.
  • Chester's University & Discovery Days
    • Create materials for and support Kitchen Training at Chester's University.
    • Order food, prep, and cook for Development Team Discovery Days & Key Account meetings.
Requirements
  • Experience
    • Experience in restaurant operations, including food safety, training, and development, labor management, and inventory management.
    • Experience bringing innovative and 'outside the box' approaches to problem-solving.
  • Skills
    • Attentive to detail and very organized, commitment to high-quality work.
    • Ability to self-motivate and work autonomously, while appreciating guided coaching and collaborative teaming.
    • Superior customer service attitude (internally and externally).
    • Positive mindset; high levels of energy and enthusiasm.
    • Excellent written and verbal ability.
    • Strong communication and presentation skills – ability to engage with senior business executives.
    • Strong Active listening skills a must.
    • Intermediate proficiency in Excel, Microsoft PowerPoint, and Word.
  • Education
    • BA Degree, preferably in Hospitality or Restaurant Management.
  • Preferred
    • Tradeshow exhibit experience.
    • Learning & development or LMS experience.
    Physical Requirements
    • Willingness to travel overnight 50% of the time.
    • Must be able to lift 25 pounds regularly and 40 pounds occasionally.
    • Must be able to stand for 10 hours.
    • Must be able to sit for 10 hours.
    About Chester's International LLC

Chester's International LLC is a leading quick-serve restaurant (QSR) concept with over 1,200 franchised locations. We are constantly innovating to bring our customers delicious new products and set our franchisees up for continued success. Our core purpose is to provide delicious food in surprising places. We achieve this when every employee embodies our five core values:

  • Win as a Team
  • Embrace Constant Evolution
  • Deliver Exceptional Value
  • Direct, Respectful, and Honest
  • Fried Chicken is Fun
About the Team

Headquartered in Birmingham, Alabama, Chester's is a 3rd generation family-owned business that employs approximately 57 employees across the U.S. in sales, operations, and administrative roles.

What Chester's Will Offer
  • Competitive compensation.
  • Health & Wellness: Medical, Prescription, Dental, and Vision benefits starting the first of the month following date of employment.
  • Financial Wellness: 401(k) plan through Empower.
  • Work/Life Balance: Paid Time Off + Holidays + Hybrid office work.
  • Company-paid short-term & long-term disability benefits. Life & Accident Insurance.

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