Senior Field Representative, Support CIP

1 day ago


Melville, New York, United States Ricoh USA, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Senior Field Representative to join our team at Ricoh USA, Inc. As a Senior Field Representative, you will be responsible for providing technical support and solutions to our customers in the field. This is a challenging and rewarding role that requires strong technical skills, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities
  • Provide technical support and solutions to customers in the field, including configuring, installing, troubleshooting, and maintaining equipment and software.
  • Develop and maintain strong relationships with customers to understand their needs and provide tailored solutions.
  • Work closely with internal teams to ensure seamless delivery of services and solutions.
  • Stay up-to-date with the latest technology and industry trends to provide innovative solutions to customers.
  • Manage and prioritize multiple tasks and projects simultaneously to meet deadlines and deliver results.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • Minimum 2 years of experience in a technical support or field service role.
  • Strong technical skills, including knowledge of hardware and software systems.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Valid driver's license and reliable transportation.
What We Offer

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, including training and education programs.

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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