Member Service Representative

3 days ago


Darby, Pennsylvania, United States TruMark Financial Full time
Job Summary

We are seeking a highly skilled and motivated Member Service Representative to join our team at TruMark Financial Credit Union. As a key member of our branch operations team, you will be responsible for delivering exceptional member service and support to our customers.

Key Responsibilities
  • Member Service and Support: Provide personalized service to members, responding to their inquiries and resolving issues in a timely and professional manner.
  • Product and Service Knowledge: Develop and maintain in-depth knowledge of TruMark Financial's products and services, including loans, deposits, and other financial solutions.
  • Sales and Marketing: Identify opportunities to promote TruMark Financial's products and services to members, and develop strategies to increase sales and revenue.
  • Branch Operations: Assist with branch operations, including opening and closing procedures, cash handling, and other administrative tasks.
  • Team Collaboration: Work closely with other branch staff to achieve team goals and objectives, and contribute to a positive and productive team environment.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum of 1 year of experience in a financial institution or related field.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively with members and staff. Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Language: Ability to read, analyze, and interpret financial reports and documents, and to communicate effectively with members and staff.
Work Environment

TruMark Financial Credit Union is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.



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