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Retail Operations Leader

2 months ago

Newark, Delaware, United States Foot Locker Full time
Overview

As a natural mentor and guide, you possess a genuine enthusiasm for fostering an outstanding in-store Customer experience. Your leadership inspires your team to excel, and they are motivated to put forth their best efforts under your guidance.

In collaboration with the District Manager, you will be responsible for leading, coaching, and nurturing all team members to ensure an exceptional in-store Customer experience while implementing all Company strategies.

Key Responsibilities

- Inspire and motivate your team to achieve peak performance and deliver an outstanding customer experience.
- Uphold standards in recruitment, onboarding, training, customer engagement, visual presentation, and store operations.
- Implement strategies to drive essential performance metrics aimed at maximizing profitability.
- Foster brand loyalty by empowering your team to create a warm and personable atmosphere for customers.
- Serve as a liaison among customers, sales associates, store management, and corporate partners.
- Maintain a strong customer focus and lead by example through clear and engaging communication.
- Ensure that visual merchandising directives and standards are consistently upheld.
- Passionately educate team members on product knowledge and its application to enhance the customer experience.

Qualifications

- Proven leadership skills with a minimum of 2 years in a customer-oriented sales environment.
- Confident in engaging customers to provide an elevated shopping experience.
- Driven to achieve exceptional results fueled by enthusiasm for customer interactions and athletic merchandise.
- Adaptable and resourceful in responding to evolving demands in a dynamic omni-channel retail landscape.
- Strong analytical and mathematical abilities, including problem-solving, decision-making, and financial assessment.
- High standards of ethics, integrity, and trustworthiness.
- Flexible availability, including evenings, weekends, and holidays.

Benefits

- Salary Range: $60,000 - $65,000 / year
- Bonus Opportunities
- Weekly Compensation
- Paid Time Off
- Employee Discounts of 30-50%
- Comprehensive Life, Medical, and Dental Coverage
- Opportunities for Development and Career Advancement

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