Strategic Leader for Home Equity Division

3 weeks ago

Newark, Delaware, United States Citizens Financial Group, Inc. Full time

Job Summary:

The Head of Home Equity will be responsible for developing and driving the strategic plan for the entire Home Equity division at Citizens Financial Group, Inc.

This P&L leader will create and implement performance objectives, service standards, goals and objectives, and procedures, ensuring that all financial and compliance standards are met while delivering best-in-class products and services.

Key Responsibilities:

  • Drive innovation and continued progress in experience modernization necessary to maintain industry-leading NPS and cycle times.
  • Effectively manage pricing, credit risk, and operating costs to drive achievement of portfolio growth return targets.
  • Collaborate across enterprise stakeholders in Retail, Marketing, ED&A, and Operations to deliver sales and retention targets.
  • Maintain high standards for colleague engagement and credo-driven culture to ensure continued acquisition and retention of top talent.
  • Ensure adherence to all legal and regulatory standards and set a high bar for business controls, disciplined decision-making, and quality.

Requirements:

  • 10+ years of consumer lending experience, preferably including experience in property-secured residential lending.
  • 5+ years of experience in P&L management, preferably within a consumer lending business line.
  • Extensive experience in leading a large, multi-function operations center with orchestration of complex processes (call center, underwriting, etc).
  • Demonstrated success in driving innovation in financial services with a focus on technology, analytics, and agile delivery.
  • Strong customer-focused approach to business with high standards for delivering a frictionless experience.
  • Track record of driving results in a large matrixed organization, requiring collaboration across multiple channels and functional areas.

Education and Certifications:

  • Bachelor's Degree

Equal Employment Opportunity:

Citizens Financial Group, Inc. is an equal employment opportunity employer and provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

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