Customer Service Ambassador

4 weeks ago


Lexington, Kentucky, United States Planet Fitness Full time

Job Summary

We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities

  • Customer Service: Greet members, prospective members, and guests, providing a positive and welcoming experience.
  • Front Desk Operations: Handle all front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Account Management: Assist with maintaining member accounts, responding to questions and concerns, and escalating issues to management as needed.
  • Club Maintenance: Assist with maintaining the cleanliness and organization of the club.

Requirements

  • Customer Service Background: Previous experience in customer-facing roles is preferred.
  • Basic Computer Skills: Proficiency in basic computer applications is required.
  • Passion for Fitness: A genuine interest in fitness and health is essential.
  • Positive Attitude: A friendly, approachable, and positive attitude is required.
  • Reliability: Punctuality and reliability are must-haves.

Physical Demands

  • Standing and Walking: Continual standing and walking during shifts.
  • Talking: Continual talking in person or on the phone during shifts.
  • Lifting: Occasional lifting up to 50 pounds.

Equal Opportunity Employer

Planet Fitness is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.



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