Office Manager

3 days ago

Wentzville, Missouri, United States The Glass Guru Full time
Job Title: Office Manager/Coordinator

We are seeking a highly organized and detail-oriented Office Manager/Coordinator to join our team at The Glass Guru. As a key member of our staff, you will be responsible for ensuring the smooth operation of our office and providing exceptional customer service.

Responsibilities:
  • Reconcile sales software and accounting software transactions to ensure accuracy and efficiency.
  • Handle accounts receivable and prepare deposits for bank runs to maintain a positive cash flow.
  • Negotiate pricing with vendors to stay current in the market and ensure the best possible deals for our customers.
  • Manage the day-to-day operations of our customer service representative, including answering inbound phone calls and responding to customer inquiries.
  • Pre-screen incoming leads and potential customers to ensure a positive experience for our clients.
  • Respond to voicemails and messages from our answering service in a timely and professional manner.
  • Manage and respond to inbound email correspondence and forward accordingly.
  • Greet customers and visitors to our showroom promptly and professionally.
  • Schedule estimate appointments using our customer software to ensure timely and efficient service.
  • Quote products by telephone for potential new clients and customers.
  • Assist estimators with follow-up on pending estimates by phone and/or email.
  • Strategically schedule work appointments for our installation technicians and customers.
  • Troubleshoot issues from the field, working with our general manager, vendors, and technicians to find solutions.
  • Check order confirmations from fabricators and vendors for size and pricing accuracy.
  • Oversee the proper filing of daily work orders and estimates.
  • Process timesheets for payroll processing.
  • Prepare accounts receivable and prepare deposits for bank daily.
Qualifications & Educational Requirements:
  • 1-2 years' residential glass experience (ordering, estimating, office/project management) preferred.
  • High school diploma or equivalent required.
  • 2 or 4-year college degree preferred.
  • All candidates must pass an initial background check and drug test.
Preferred Skills:
  • Excellent verbal and written communication skills.
  • Microsoft Office proficiency (Word, Excel).
  • Experience with QuickBooks Online and web-based software preferred.

Eligibility for company benefits is optional and contingent upon completion of an initial employee probationary period. Compensation: $17.00 per hour. Glass Guru is a franchise system, and each location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise.

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