Office Manager
3 days ago
We are seeking a highly organized and detail-oriented Office Manager/Coordinator to join our team at The Glass Guru. As a key member of our staff, you will be responsible for ensuring the smooth operation of our office and providing exceptional customer service.
Responsibilities:- Reconcile sales software and accounting software transactions to ensure accuracy and efficiency.
- Handle accounts receivable and prepare deposits for bank runs to maintain a positive cash flow.
- Negotiate pricing with vendors to stay current in the market and ensure the best possible deals for our customers.
- Manage the day-to-day operations of our customer service representative, including answering inbound phone calls and responding to customer inquiries.
- Pre-screen incoming leads and potential customers to ensure a positive experience for our clients.
- Respond to voicemails and messages from our answering service in a timely and professional manner.
- Manage and respond to inbound email correspondence and forward accordingly.
- Greet customers and visitors to our showroom promptly and professionally.
- Schedule estimate appointments using our customer software to ensure timely and efficient service.
- Quote products by telephone for potential new clients and customers.
- Assist estimators with follow-up on pending estimates by phone and/or email.
- Strategically schedule work appointments for our installation technicians and customers.
- Troubleshoot issues from the field, working with our general manager, vendors, and technicians to find solutions.
- Check order confirmations from fabricators and vendors for size and pricing accuracy.
- Oversee the proper filing of daily work orders and estimates.
- Process timesheets for payroll processing.
- Prepare accounts receivable and prepare deposits for bank daily.
- 1-2 years' residential glass experience (ordering, estimating, office/project management) preferred.
- High school diploma or equivalent required.
- 2 or 4-year college degree preferred.
- All candidates must pass an initial background check and drug test.
- Excellent verbal and written communication skills.
- Microsoft Office proficiency (Word, Excel).
- Experience with QuickBooks Online and web-based software preferred.
Eligibility for company benefits is optional and contingent upon completion of an initial employee probationary period. Compensation: $17.00 per hour. Glass Guru is a franchise system, and each location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise.
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