Water and Mold Operations Manager

3 weeks ago


Wentzville, Missouri, United States Rytech of St Charles Full time
Job Overview

Rytech of St Charles is a leading provider of water damage restoration services, and we're seeking an experienced Operations Manager to join our team.

Key Responsibilities
  • Lead franchise performance and development in accordance with the Rytech Operations Manual.
  • Maintain and support franchise relationships, ensuring seamless communication and collaboration.
  • Monitor and improve franchise performance, providing regular feedback and coaching to technicians.
  • Conduct regular site inspections to ensure compliance with operational procedures and industry standards.
  • Develop and implement training programs to enhance technician skills and certifications.
  • MEDIATE disputes between insureds, insurers, and contractors, ensuring timely and effective resolution.
  • Lead weekly meetings to facilitate training, communication, and information sharing.
  • Monitor MICA Exchange daily to ensure projects are properly handed by the franchise.
  • Assist local marketing teams to grow the business.
  • Review estimates, dispatch assignments, and respond to email correspondence in a timely manner.
Requirements
  • Minimum 2 years of mitigation/remediation experience.
  • High school diploma or equivalent required.
  • Excellent communication, customer service, and interpersonal skills.
  • Ability to travel for CAT events, training, or regional meetings (5-10% of the time).
  • Computer literacy and proficiency in Microsoft Office and MICA.
  • Certifications required: Water Restoration Technician (WRT), Applied Structural Drying (ASD), Anti-Microbial Remediation Technician (AMRT), and Commercial Drying Specialist (recommended).


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