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Front Desk Representative

2 months ago


Cedar Rapids, Iowa, United States Holiday Inn Express-Collins Rd-Cedar Rapids,IA Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at the Holiday Inn Express-Collins Rd-Cedar Rapids,IA. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Guest Service: Respond to guest inquiries, resolve issues, and provide accurate information in a professional and courteous manner.
  • Reservations: Manage reservations, verify guest information, and process payments in a timely and efficient manner.
  • Front Desk Operations: Maintain a clean and organized front desk area, handle guest requests, and ensure a smooth check-in and check-out process.
  • Communication: Effectively communicate with guests, colleagues, and management to ensure seamless operations and exceptional guest service.
Requirements
  • Education: High School diploma or equivalent required.
  • Experience: Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and basic computer skills.
What We Offer
  • Competitive Salary: We offer a competitive salary and benefits package to our employees.
  • Opportunities for Growth: We provide opportunities for career growth and development within our company.
  • Team-Driven Culture: We have a team-driven culture that values collaboration, respect, and open communication.