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Front Desk Representative
2 months ago
We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at the Holiday Inn Express-Collins Rd-Cedar Rapids,IA. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless check-in and check-out experience for our guests.
Key Responsibilities- Guest Service: Respond to guest inquiries, resolve issues, and provide accurate information in a professional and courteous manner.
- Reservations: Manage reservations, verify guest information, and process payments in a timely and efficient manner.
- Front Desk Operations: Maintain a clean and organized front desk area, handle guest requests, and ensure a smooth check-in and check-out process.
- Communication: Effectively communicate with guests, colleagues, and management to ensure seamless operations and exceptional guest service.
- Education: High School diploma or equivalent required.
- Experience: Previous experience in a customer-facing role, preferably in the hospitality industry.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and basic computer skills.
- Competitive Salary: We offer a competitive salary and benefits package to our employees.
- Opportunities for Growth: We provide opportunities for career growth and development within our company.
- Team-Driven Culture: We have a team-driven culture that values collaboration, respect, and open communication.