Front Desk Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Cedar Rapids. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.
Responsibilities- Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
- Front Desk Operations: Manage the front desk operations, including handling guest inquiries, resolving issues, and providing information about hotel services and facilities.
- Communication: Maintain effective communication with guests, colleagues, and other departments to ensure seamless service delivery.
- Problem-Solving: Anticipate, identify, and resolve guest complaints and issues in a professional and courteous manner.
- Teamwork: Collaborate with colleagues to achieve team goals and objectives, ensuring a positive and productive work environment.
- Education: High school diploma or equivalent required; college coursework in a related field is helpful.
- Experience: Previous experience in a hotel or related field is preferred.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office suite.
- Personal Qualities: Positive attitude, strong work ethic, and a passion for delivering exceptional guest service.
As a Front Desk Agent at Residence Cedar Rapids, you will enjoy a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.
We are committed to providing a safe and inclusive work environment, and we welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
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