Customer Support Specialist

3 weeks ago


Round Rock, Texas, United States State Farm Insurance Full time

Overview
At State Farm Insurance, we are committed to providing our customers with the best possible service and support. As a Customer Service Representative, you will play a critical role in helping us achieve this goal.

Salary
The estimated annual salary for this position is $50,000-$60,000, depending on experience. In addition to your base salary, you will also receive a range of benefits, including health insurance, 401(k) matching, and paid time off.

Job Responsibilities
Some of your key responsibilities as a Customer Service Representative will include:

  • Assisting customers with inquiries, complaints, and policy changes
  • Providing accurate and timely information regarding insurance products and services
  • Processing policy applications, renewals, and cancellations
  • Handling billing and payment inquiries
  • Resolving customer issues and complaints in a professional and efficient manner

Requirements
To succeed in this role, you must have excellent communication and interpersonal skills, be able to work in a fast-paced environment, and have a strong understanding of insurance products and services. A high school diploma or equivalent is required, and prior experience in customer service or a related field is preferred.



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