Customer Support Specialist
6 days ago
**Job Title:** Customer Support Specialist
**Estimated Salary:** $40,000 - $60,000 per year
**About the Role:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist at Emergency AC. As a key member of our support team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.
**Key Responsibilities:*
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a courteous and efficient manner
- Assist with appointment scheduling and booking
- Maintain accurate customer records and update information as needed
- Continuously improve knowledge of company products and services
**Requirements:*
- High school diploma or equivalent required; 1 year experience in customer-facing environment preferred
- Excellent communication and interpersonal skills
- Ability to multitask and work effectively in a fast-paced environment
- Able to make decisions based on established guidelines and procedures
**Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- PTO
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