Pet Grooming Department Head
7 days ago
Job Summary: We are seeking a highly skilled and experienced Grooming Manager to join our team at Holiday Barn Pet Resorts. The successful candidate will be responsible for leading our grooming department, ensuring exceptional customer service, and maintaining high standards of quality control.
Key Responsibilities:
- Oversee the daily operations of the grooming department, ensuring a safe and clean environment for pets.
- Evaluate pets prior to grooming services to identify their needs and ensure customer satisfaction.
- Assess pets after grooming services to ensure they meet our high standards.
- Recruit, train, and supervise grooming staff to deliver exceptional service to our guests.
- Provide constructive feedback to staff, setting realistic expectations and praising outstanding performance.
- Sell grooming services to customers based on their pets' needs.
- Handle customer concerns and opportunities in a professional manner.
- Foster a collaborative and enthusiastic work environment within the grooming department and across the company.
Requirements:
- 2 years of experience in a grooming salon.
- 2 years of prior management experience, including managing multiple employees.
- Ability to work in a fast-paced, physically demanding environment.
- Excellent communication skills and a positive attitude.
- Availability to work a rotating schedule, including weekends and major holidays.
What We Offer:
- Full-time hours with competitive pay and opportunities for additional compensation.
- A supportive work environment with daily interaction among departments.
- Education opportunities, including seminars and programs related to grooming and pet care.
- Participation in company-sponsored events and activities.
- Access to company-sponsored medical, dental, and vision insurance, and company-paid life and long-term disability insurance.
- Personal leave time for both you and your pet.
Work Environment: Our workplace is moderately physically demanding, requiring the ability to lift and push up to 50lbs, stand for extended periods, and move pets within the facility, vehicles, and enclosures.
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