Corporate Warranty Operations Manager
2 days ago
Kenworth Sales Co., a 35-location Kenworth and Isuzu truck dealership group, is seeking a seasoned professional to lead our warranty administration efforts in Spokane, WA.
Job Summary:The Corporate Warranty Manager will oversee the management, facilitation, tracking, and auditing of warranty administration, as well as recruit and develop warranty staff throughout the dealer group.
Duties and Responsibilities:- Manage and oversee all aspects of the warranty department, including hiring, training, and supervision of personnel.
- Assist the Corporate Service Director in developing and administering warranty policy and procedure for all applicable departments.
- Identify and report discrepancies in warranty processes and reconciliation to senior management.
- Review weekly excess warranty reports and discuss write-offs with department and district managers.
- Develop and maintain partnerships with vendors and factory representatives to maximize policy and goodwill support.
- Assist in developing warranty-related training for front-line staff and department managers.
- Create monthly dealer group warranty performance reports for senior management.
- Coordinate and participate in factory and vendor audits, as well as develop and oversee internal auditing of warranty performance in all locations.
- Ability to read and comprehend instructions and information.
- High school diploma or equivalent.
- Experience speaking to any size group.
- Working knowledge of heavy truck repair methods.
- 10+ years' experience as a warranty administrator.
- 2+ years' experience managing direct reports in a similar setting.
- Excellent communication skills.
- Bilingual a plus.
- Strong research, auditing, and data analytics skills.
- Available to travel for work more than 30%.
- Professional personal appearance.
- Kenworth Sales Co. promotes a progressive environment with an emphasis on teamwork, customer service, training, and personal development.
- Stability - Company is financially strong with an established base of customers and is well-positioned for continued expansion.
- History of Excellence - Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
- Excellent compensation and benefits package, including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.
Veterans are encouraged to apply.
About the company:
Kenworth Sales Company is a family of companies based in Salt Lake City, Utah, with over 35 dealerships in the Intermountain West and Mid-Atlantic regions.
An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.
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