Restaurant Operations Manager
3 days ago
IHOP Restaurant Operations Manager Job Summary
**Key Responsibilities:**
* Develop and maintain professional relationships with IHOP restaurant hourly Team Members, Corporate and Regional Team Members, and Guests.
* Implement the IHOP Training program for all restaurant hourly Team Members to improve unit operations and the guest experience.
* Manage the dining room floor and focus on regular contact with Guests. Maintain the frequency of guest complaints within acceptable limits and handle complaints in a professional and timely manner.
* Recruit, train, and retain Team Members in accordance with the current SOP and operations plan for the assigned unit.
* Communicate and enforce policies on sexual harassment, discrimination, and diversity.
* Maintain crew member appearance and uniform standards.
* Ensure food follows IHOP SOP in the areas of specifications, recipes, plating, delivery, packaging, and garnishes.
* Ensure adequate levels of food, paper, china, silverware, glassware, kitchen supplies, safety, janitorial, uniform, linen, and miscellaneous supplies.
* Ensure the proper operational condition of equipment, building structure, and premises according to federal, state, and local regulations and IHOP SOP.
**Qualifications:**
* 3-5 years of experience in a quick-service, casual, or family-dining restaurant preferred.
* Serve Safe Food Certification a plus.
* Excellent interpersonal communication skills.
* Exceptional organization and leadership skills.
* Dependable and reliable.
* Ability to work flexible hours, including nights, weekends, and holidays.
**Benefits/Perks:**
* Healthcare Benefits
* Dental Coverage
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