Restaurant Operations Manager

3 days ago


Spokane, Washington, United States IHOP Full time

IHOP Restaurant Operations Manager Job Summary

**Key Responsibilities:**

* Develop and maintain professional relationships with IHOP restaurant hourly Team Members, Corporate and Regional Team Members, and Guests.

* Implement the IHOP Training program for all restaurant hourly Team Members to improve unit operations and the guest experience.

* Manage the dining room floor and focus on regular contact with Guests. Maintain the frequency of guest complaints within acceptable limits and handle complaints in a professional and timely manner.

* Recruit, train, and retain Team Members in accordance with the current SOP and operations plan for the assigned unit.

* Communicate and enforce policies on sexual harassment, discrimination, and diversity.

* Maintain crew member appearance and uniform standards.

* Ensure food follows IHOP SOP in the areas of specifications, recipes, plating, delivery, packaging, and garnishes.

* Ensure adequate levels of food, paper, china, silverware, glassware, kitchen supplies, safety, janitorial, uniform, linen, and miscellaneous supplies.

* Ensure the proper operational condition of equipment, building structure, and premises according to federal, state, and local regulations and IHOP SOP.

**Qualifications:**

* 3-5 years of experience in a quick-service, casual, or family-dining restaurant preferred.

* Serve Safe Food Certification a plus.

* Excellent interpersonal communication skills.

* Exceptional organization and leadership skills.

* Dependable and reliable.

* Ability to work flexible hours, including nights, weekends, and holidays.

**Benefits/Perks:**

* Healthcare Benefits

* Dental Coverage



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