Corporate Warranty Manager
3 days ago
Kenworth Sales Co., a leading dealership group, is seeking a seasoned professional to fill the role of Corporate Warranty Manager. This position is based in Spokane, WA, and offers a unique opportunity to join a dynamic team that values customer service, training, and personal development.
Job SummaryThe Corporate Warranty Manager will be responsible for overseeing all aspects of warranty administration, including personnel management, policy development, and vendor partnerships. This role requires strong leadership skills, excellent communication abilities, and a keen eye for detail.
Key Responsibilities- Manage and supervise warranty staff, ensuring adequate coverage and high-quality service.
- Develop and implement warranty policies and procedures, ensuring compliance with industry regulations.
- Collaborate with vendors and factory representatives to maximize policy and goodwill support.
- Conduct regular audits and performance reviews to ensure warranty processes are efficient and effective.
- Develop and maintain training programs for warranty staff and department managers.
- Prepare and present monthly warranty performance reports to senior management.
- 10+ years of experience in warranty administration, with a strong background in leadership and personnel management.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
- Ability to travel for work, with a minimum of 30% of time spent on the road.
- Kenworth Sales Co. offers a comprehensive benefits package, including health and dental insurance, flexible spending accounts, and a 401(k) plan with company match.
- Opportunities for professional growth and development, with a focus on customer service and teamwork.
- A stable and financially strong company, with a reputation for excellence in the industry.
Kenworth Sales Co. is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
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