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Operations Support Specialist

2 months ago

Wilmington, North Carolina, United States Cityblock Full time
About the Role

The Market Operations Support Associate will lead core operational initiatives in the North Carolina Market. This role reports to the Director of Market Operations Support and works closely with leadership across the North Carolina Market, as well as with National and Regional leaders across Cityblock's Clinical Strategy, Data and Product Teams and with external partners.

Key Responsibilities
  • Develop and monitor a variety of programs and projects to support the North Carolina Market, which may include:
  • Developing new standardized, scalable processes and workflows to address market needs and continuously monitoring performance
  • Analyzing performance data and designing dashboards with the data team to ensure leadership and staff have access to the right data to drive performance
  • Owning and improving existing key components of our care model strategy at the market level, including provider visit strategy, member surveys, and other clinical initiatives
  • Piloting new market-level initiatives and distilling learnings and applying best practices towards national operations
  • Supporting coordination with local partners and vendors
  • Supporting roll-out of national strategic initiatives at the hub level
  • Project managing longer term market initiatives, including monitoring members moving between models
Requirements for the Role
  • Have 1-3 years of experience in management consulting or similar large-scale initiatives management experience
  • Enjoy doing whatever it takes to execute complex, cross-functional projects
  • Are detail oriented and adopt a process-oriented mindset
  • Are very comfortable with the project planning process, materials, and workflows
  • Are very comfortable with business analytics or performance measurement, and proficient in Excel (we mostly use Google Sheets)
  • Have a proven track record for working well across diverse teams
  • Thrive in fast-moving work environments as an independent contributor
  • Have exceptional oral and written communications skills
  • Bachelor's degree required