Field Service Specialist
6 days ago
Job Overview
Lifelancer, a leading talent-hiring platform, is seeking an experienced Field Service Engineer to join our team. As a Field Service Engineer, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our clients' laboratories.
About the Role
This is a full-time position that offers the opportunity to work remotely with occasional site visits. The successful candidate will be responsible for troubleshooting and resolving product performance issues, performing maintenance and repairs, and providing expert advice on preventive maintenance and configurations to ensure optimal product performance.
Responsibilities
- Triage and troubleshoot Agilent instrumentation on behalf of customers
- Perform general maintenance activities on instruments
- Support customers with on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions
- Diagnose and resolve product performance problems and perform maintenance and repairs
- Ensure customer satisfaction by advising customers on preventive maintenance and configurations
- Proactively respond to potential equipment issues to prevent unplanned interruption of customers' business
Requirements
- Bachelor's Degree in a science field (e.g., chemistry, analytical chemistry, biochemistry, biotechnology, or similar)
- Experience in a similar position or experience as an end-user a plus
- Excellent verbal and written communication skills
- Ability to travel up to 25% of the time
What We Offer
- A competitive salary range of $30.23 - $47.23/hour
- Eligibility for bonus, stock, and benefits
- The option to work remotely with occasional site visits
Company Overview
Lifelancer is a talent-hiring platform that connects professionals with opportunities in life sciences, pharma, and IT domains. We value diversity and are committed to equal employment opportunities.
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